Position Description:
At CGI, you will play a key role in shaping and delivering digital services that impact millions of users. As a Senior Business Analyst supporting a key programme, you will work at the heart of a large-scale UK Government transformation, helping translate user needs and policy intent into clear, actionable requirements that drive successful delivery. You will be trusted to take ownership of outcomes, encouraged to apply creative thinking to complex problems, and supported by experienced delivery teams who value collaboration, quality and continuous improvement. This is an opportunity to make a meaningful difference while growing your career within a supportive, people-centred organisation.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position, with an expectation of working up to two days per week on site at our client offices in Swansea.
Your future duties and responsibilities:
In this role, you will support Agile delivery squads across a key client programme, working closely with Service Designers, Technical Project Managers, developers and front-line client staff to understand, define and document requirements. You will translate complex business and user needs into well-structured user stories, acceptance criteria and backlog artefacts that enable teams to deliver high-quality digital services.
You will operate with a high degree of autonomy, confidently engaging a wide range of technical and non-technical stakeholders to ensure shared understanding, traceability and alignment throughout the delivery lifecycle. You will contribute to continuous improvement across analysis practices, helping teams maintain clarity, momentum and focus on user outcomes within a fast-paced Agile environment.
Key responsibilities include:
•Lead & define business and user requirements within Agile delivery squads
•Develop & refine product backlogs, user stories and acceptance criteria
•Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes
•Ensure requirements are visible, traceable and embedded into design and backlog refinement
•Collaborate closely with Service Designers, Product and Delivery leads
•Support delivery teams through sprint planning, refinement and reviews
•Use tooling such as Jira and Confluence to manage and maintain delivery artefacts
Required qualifications to be successful in this role:
You will be an experienced Business Analyst with a strong background digital delivery, comfortable working in Agile environments and engaging confidently with diverse stakeholder groups. You will bring a structured yet pragmatic approach to analysis, with the ability to work independently while remaining closely aligned with delivery teams.
You should have:
•Proven experience delivering digital services in an enterprise Agile environment
•Strong understanding of the full software development lifecycle (SDLC)
•Hands-on experience defining and managing requirements within Agile squads
•Experience working closely with Product Owners or acting in a proxy Product Owner capacity
•Strong stakeholder engagement, facilitation and influencing skills
•Proficiency using Jira, Confluence and similar backlog management tools
•Experience working within public sector or government digital services environments
•Experience of data analysis would be a positive advantage
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Skills:
1. Business Analysis