1. Progressive, hands on Team Leader role.
2. Join a Growing Business.
About Our Client
The employer is a well-established organisation in the retail sector, recognised for delivering high-quality services to its customers. They are a medium-sized company focused on maintaining excellent customer satisfaction and operational success.
Job Description
3. Lead and manage a team of customer service representatives to achieve performance targets.
4. Monitor and improve customer service standards within the contact centre.
5. Provide training, coaching, and support to team members for their professional development.
6. Handle escalations and resolve customer queries effectively and efficiently.
7. Analyse performance metrics and prepare reports for management review.
8. Ensure compliance with company policies and procedures within the team.
9. Collaborate with other departments to enhance customer service processes.
10. Identify opportunities for process improvements and implement solutions.
The Successful Applicant
A successful