How you'll help us live our purpose We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our dedicated Direct Mortgages team as a Buy to Let Specialist. The role will be based on site for the first 6 months at our Cobalt Office, located just 10 minutes from the vibrant city of Newcastle, and then will have flexibility for home working 2-3 days per week. Our vibrant mortgage department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm. Typically, you'll work 35 hours per week with a set six-week rota including one in four Saturdays. How you'll make a difference: Joining us as a Buy to Let Specialist you will be the voice of Leeds Building Society, providing guidance on our buy to let mortgage products and building rapport, trust and relationships with your customers over the telephone. You'll assist new customers with all aspects of their buy to let mortgage application and support existing customers looking to switch to a new mortgage product and/or make changes to their existing mortgage. You'll communicate with customers, including business owners, in a clear, concise and friendly manner and be responsible for managing your own diary and keeping accurate records for onward use by other colleagues, along with ensuring that any follow up action is taken within agreed timescales. This role is on our Career Pathway which means it could lead to you completing CeMAP and becoming a fully qualified Mortgage Consultant. What you'll bring to the role: Previous experience within a customer service role (essential) Excellent written and verbal communication skills A proven track record in achieving objectives and performance measures Excellent organisational skills and the ability to effectively manage multiple sources of information. Partial CeMAP (or equivalent) and/or the commitment to study for the full qualification Previous work experience within a mortgage environment (preferred) Experience within financial services or a regulated environment (preferred) And in return, you'll get the best from us: Hybrid working 2 days per week in the office Annual bonus of up to 12% Matched pension contributions up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme Colleague Mortgage and Saver products 2 days' volunteering per year We'll give you a place to belong with the support to learn, develop and shape a meaningful career. This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship. Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Why wait? Apply now We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on. LI-Hybrid