About The Role
Hours:Full time/ Permanent – 42.5 Hours per week Including weekends.
We are looking for an engaging and dynamic Virtual Training Presenter to deliver high-quality online training sessions from our dedicated studio in Manchester. While the training itself is delivered virtually to colleagues across the UK, the presenter must be based on-site at our Manchesterstudio. You’ll play a crucial role in supporting and upskilling staff, ensuring consistent knowledge and application of our systems and customer service standards.
This role requires a confident and articulate individual with a passion for learning and development in a virtual environment.
Responsibilities:
* Deliver engaging and interactive live virtual training sessions on a variety of topics related to our business, processes, systems, and customer service.
* Utilise virtual training platforms effectively to create a positive and participative learning experience.
* Present training content clearly, concisely, and enthusiastically, adapting your style to suit different learning needs.
* Facilitate discussions, Q&A sessions, and interactive activities to reinforce learning.
* Work collaboratively with the Learning and Development team to understand training needs and content.
* Provide constructive feedback to participants as needed.
* Ensure all training materials and the virtual learning environment are well-prepared for each session.
* Keep up-to-date with any changes to company policies, procedures, and systems to ensure training accuracy.
* Potentially contribute to the development and updating of training materials.
Qualifications and Experience:
* Proven experience in delivering training, ideally in a virtual setting.
* Excellent presentation and facilitation skills with a confident and engaging delivery style.
* Strong verbal communication and interpersonal skills.
* Comfortable using virtual meeting platforms and related technology.
* Ability to explain information clearly and adapt to different audiences.
* Strong organizational skills and attention to detail.
* Experience in the automotive industry or customer service is a plus.
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