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Previous experience is not required and full training will be provided
About the opportunity
Are you passionate about customer care and delivering healthcare services? We are looking for team members who are passionate about healthcare, eager to learn new skills, and play a key role in delivering our earwax removal service to the local community.
You will undergo specialist training to understand the earwax removal process, including customer communication and using a camera to examine the ear(s) before removal. You will also complete our healthcare training programme to advise customers on healthcare needs.
Your role will include greeting customers, verifying details, completing an ear health questionnaire, examining ears with a camera, and using specialist microsuction equipment to gently remove earwax, improving hearing.
Your main duties will include:
1. Greeting customers and verifying their details
2. Managing appointment bookings for the earwax removal service
3. Explaining the earwax removal procedure to customers
4. Removing earwax according to current guidelines
5. Recording accurate medical notes
6. Following Standard Operating Procedures and health and safety standards to maintain service quality
7. Ordering and maintaining stock of necessary materials
8. Collaborating with healthcare professionals (e.g., audiologists, GPs) to escalate queries and refer to other services
9. Participating in the Healthcare Advisor Programme and supporting future pharmacy services in-store
What you’ll need to have
1. Five GCSEs or equivalent
2. Healthcare experience is desirable but not mandatory
3. Motivation to complete theoretical training
4. Excellent verbal and written communication skills
5. Confidence, empathy, approachability, and sensitivity
6. Comfortable using digital devices such as smartphones
7. A passion for customer care and healthcare
8. Willingness to undertake Healthcare training at NVQ2 or equivalent
Benefits
1. Competitive holiday allowance (with purchase options)
2. Boots Retirement Savings Plan
3. Discretionary annual bonus scheme
4. Generous staff discount
Additional benefits are available; click here to view the full list (benefits subject to change and eligibility).
Why Boots
We value caring people who go the extra mile. Join a company committed to continuous improvement, inclusivity, and diversity. We foster a positive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a supportive workplace.
To learn more about careers at Boots, click here.
What’s next
If successful, our recruitment team will contact you to arrange an interview and answer questions. If not successful, you will be notified by email.
This role requires a DBS/PVG check. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis. You may discuss this with us before a decision is made.
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