Our client is a well-funded, rapidly growing company transforming the solar installation and Virtual Power Plant (VPP) industry. Headquartered in London, they have acquired three UK-based installation companies this year as part of its nationwide expansion strategy. One of these, is based in Dartford, and remains a key pillar of the company's growth.
Role Overview:
The General Manager will lead the daily operations of the business, ensuring projects are delivered efficiently, clients are satisfied, and the team is supported and empowered. The General Manager will oversee project scheduling, installation services, team leadership, customer engagement, financial management, and internal system developments / improvements.
Key Responsibilities:
Operational Management
* Oversee daily operations across sales, installation, and administration.
* Manage scheduling, logistics, and workflow to deliver projects on time and within budget.
* Ensure adherence to quality standards, regulatory requirements, and company policies.
Team Leadership
* Lead, mentor, and develop a multidisciplinary team of technicians, office staff, and subcontractors.
* Conduct regular team meetings, performance reviews, and training sessions.
* Support onboarding and development of new employees.
Financial Oversight
* Monitor cash flow and manage budgets effectively.
* Review and approve job costs while controlling overall expenses.
* Oversee accounts payable/receivable processes.
Customer Engagement
* Act as the primary escalation point for complex customer issues.
* Maintain strong client relationships by ensuring high-quality service and communication.
* Collaborate with sales teams to align operational capacity with business growth.
Strategic Development
* Identify opportunities to improve processes, drive efficiency, and support business growth.
* Implement systems and tools to enhance productivity and profitability.
* Contribute to goal setting, forecasting, and strategic planning initiatives.
Requirements:
* Organisational Excellence
: Proven ability to manage multiple priorities, anticipate challenges, and deliver solutions that ensure operational efficiency.
* Industry Background
: Experience in solar or related residential services is preferred, with a readiness to step into a broader leadership role.
* Full UK Driving Licence
: Essential for site visits, project management, and occasional travel.
* Tech-Savvy
: Skilled in using project management software, CRM platforms, and cloud-based systems to streamline operations.
* Forward-Thinking Approach
: Brings innovative ideas, progressive leadership, and strategic insight to support growth and modernisation.