Job Description
We’re working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth.
They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions.
This role will play a key part in enabling the business to:
* Expand its iPECS customer base
* Deliver high-quality installations and migrations
* Provide internal expertise to support sales and customer decision-making
This is a hands-on engineering role with real influence over technology direction and customer outcomes.
Key Responsibilities
* Act as the lead engineer for LG iPECS solutions across the business
* Installation, configuration and support of:
* iPECS eMG / UCP systems
* iPECS Cloud / iPECS ONE
* Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud)
* Support the business in positioning and selling iPECS to new and existing customers
* Lead on migrations from legacy PBX and alternative platforms to iPECS
* Provide technical input during pre-sales discussions and solution design
* Configure and support:
* SIP trunks (Gamma, BT, etc.)
* Call flows, routing, auto attendants
* Troubleshoot VoIP and network issues:
* VLANs, QoS, latency, jitter, packet loss
* Support and mentor other engineers on iPECS where required
* Maintain documentation and best practice standards
Required Experience
* Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer
* Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud)
* Experience delivering end-to-end installations and customer solutions
* Solid understanding of:
* VoIP / SIP / Hosted Telephony
* Networking (TCP/IP, VLANs, QoS, firewalls, routing)
* Experience working in a telecoms reseller, MSP or ISP environment
* Comfortable in customer-facing and solution-led discussions
* Full UK driving licence
Highly Desirable
* Experience supporting or migrating from legacy platforms such as Avaya IP Office
* Exposure to hosted platforms such as Gamma Horizon
* Experience with telephony migrations (on-prem cloud / hybrid)
* Knowledge of Wireshark / VoIP diagnostics tools
* Exposure to Microsoft Teams Direct Routing / Operator Connect
What Makes This Role Different
* Opportunity to become the go-to iPECS expert within the business
* Direct involvement in growing a key product offering
* Influence over technical standards, solutions and customer delivery
* A mix of engineering, solution design and technical leadership