Service Designer (SFIA Level 4)
UK Government Client£440 per day inside IR35 6-Month ContractHybrid - 2 days per month on site (Telford)
We are seeking an experienced Service Designer (SFIA Level 4) to support delivery across a major UK government programme. The role will operate client-side within a complex, multi-supplier environment, contributing to the design and improvement of end-to-end services that meet user needs while aligning with policy, programme, and operational constraints.
This role is well suited to a Service Designer who can work independently within a defined scope, while collaborating closely with multidisciplinary delivery teams.
Overview
The Service Designer will support service design activity across key workstreams, helping to bring clarity to services and user journeys. You will contribute to shaping, iterating, and documenting services, ensuring they are user-centred, feasible, and deliverable within a regulated public sector context.
Key Responsibilities
* Support service design activity across defined workstreams
* Contribute to the design and iteration of end-to-end services
* Produce service design artefacts including service blueprints, user journeys, and supporting documentation
* Work closely with Business Analysts, Product Owners, Delivery Managers, and technical teams to ensure designs are understood and deliverable
* Participate in workshops and stakeholder sessions to gather insight and support alignment
* Engage with client and supplier teams within a multi-supplier delivery environment
* Support alignment with GDS standards and service design best practices
* Identify and highlight risks, dependencies, and opportunities for service improvement
Experience Required
* Proven Service Design experience at SFIA Level 4 (or equivalent)
* Experience contributing to end-to-end service design in complex environments
* Strong experience producing core service design artefacts (e.g. service blueprints, user journeys)
* Confident stakeholder engagement across business and technical teams
* Experience working in structured delivery environments with multiple stakeholders or suppliers
* Solid understanding of user-centred design principles and service design methodologies
Highly Preferred (but not essential)
* Experience working within UK Government departments, ideally in regulated or public sector environments
* Familiarity with Government Digital Service (GDS) principles and service standards
* Exposure to government governance and delivery frameworks
Desirable Experience
* Experience supporting large-scale transformation programmes (digital, data, or tax services)
* Exposure to both legacy and modern technology environments
* Experience working in agile, multidisciplinary teams
* Experience supporting services across different lifecycle phases