We are looking for a dynamic, innovative and ambitious Deputy Operations Manager to support the Operations Manager in the day to day management of Junction 38, our dedicated Truckstop on the M6.
This is a development role so we are looking for people able to proactively develop themselves as a stepping stone to an Operations Manager role.
Responsibilities
* Managing the Catering and Retail teams to deliver excellent product quality and customer service in line with the Westmorland brand
* Day to day management including colleague development, rotas, budget analysis and setting, cost management and profit control.
* Lead, coach and develop the management team, setting goals and objectives in line with the goals and objectives of the site.
* Assist the Operations Manager in formulation of goals and objectives for the site and the management team, regularly reviewing progress and offering guidance and support as appropriate.
* Inspire, coach and develop the Service Leaders to achieve all site KPI’s including sales targets, cost management and turnover.
* Manage day to day people matters as they arise including employment matters, resource planning and managing and leading the team effectively and in line with the Westmorland behaviours.
* Support the Operations Manager and Head Office with project work as necessary.
* Work with Operations Managers to identify and share ideas, best practice and potential process improvements.
* Foster great communication on site between colleagues and managers and specifically between Filling Station and Kitchens to maximise delivery of the best customer experience.
* Foster great communication with central teams to assist in the delivery of all company initiatives including seasonal and promotional product activities.
* Work with the People team to recruit the right people into our business, train and supervise all colleagues to achieve their best possible performance in their role.
* Assist the Operations Manager in the management of site health and safety of colleagues and customers and food safety compliance.
Qualifications
You will be an experienced operator with experience working in a fast paced, service led environment; ideally in a food, hospitality or retail business. Extensive people management experience is required as is the ability to communicate well at all levels across the business. You should have a people first approach and the down to earth personality to foster an environment of teamwork and positive colleague relations as well as the influencing skills to make things happen. You should be hands on, proactive and innovative with the ambition and drive to achieve goals, budgets and objectives set by the business. You will need strong time management skills, the ability to multi task and strong problem solving skills. Experience building, leading and developing a team would be an advantage as well as knowledge of food safety legislation.
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