Who are Woodfield School? Woodfield is a specialist all-through SEMH school supporting children from Year 1 to Year 11 who have been identified as unable to manage or cope within mainstream settings due to their special educational needs, many of our children have also experienced significant trauma and adverse childhood experiences. Our school community provides not just education, but a safe space, a family-oriented community, and pastoral support for children and families who may have "given up" on education and are at crisis point. We're at an exciting turning point in our journey: • We'll be relocating to a state-of-the-art facility at the old Woodlands site in September 2026 • This will make us one of the largest and most innovative SEMH provisions in the country • We are creating the first-ever multi-agency approach to a school setting in collaboration with Social Care, Health and Police! What is the job role? What will I be doing? Providing an efficient and effective reception and clerical service to the school. What you'll be doing: • Acting as first point of contact for pupils, parents and visitors • Undertaking clerical tasks • Making and receiving phone calls, taking messages as necessary • Working independently • Liaising with transport providers • Building positive relationships with our young people and their families and other stakeholders. We need people who are: • Passionate about making a difference in the lives of vulnerable young people • Resilient, patient, and empathetic • Committed to our values: Effort, Respect, and Ambition • Willing to learn and develop professionally • Team players who can contribute to our warm, caring culture Experience and Skills: • Experience of working in office or public facing roles. • Professional telephone manor • Excellent communication skills • Ability to remain calm under pressure Who are we looking for? No previous school experiences? No problem! We value life experience as much as classroom experience. If you've worked in other public facing roles, or have relevant personal experience and want a career change, we want to hear from you! So, why join Woodfield? • Make a genuine difference in the lives of children who need it most. We are the only school of our type in Coventry! • No two days are the same - a varied, challenging, and rewarding role • Supportive and friendly team who understand the challenges and rewards of SEMH education. Become part of the Woodfield family! • Be part of our journey to create the very best SEMH provision in the country. Please apply using the online application form ensuring you outline your skills, abilities, and experience in line with the key areas on the advert and Job Description and Person Specification or you can download the application pack and return completed direct to the school Closing date: Monday 6th April 2026 Interview date: TBC Our workforce data shows that men and people from minority ethnic backgrounds are under-represented, we encourage applicants from these backgrounds to apply. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post. Our school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an enhanced criminal record check via the DBS, all relevant safeguarding and pre-employment clearances, and the receipt of two satisfactory references. Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.