Overview
If you want to know about the requirements for this role, read on for all the relevant information.
We are seeking a proactive and organised Telesales / Administrator to join our dynamic team. This role involves managing sales calls, supporting administrative functions, and maintaining excellent customer relations. The successful candidate will possess strong communication skills, be highly computer literate, and have experience in sales administration. This is an excellent opportunity for someone looking to develop their career within a professional environment that values organisation and customer service excellence.
Responsibilities
* Conduct outbound telesales calls to prospective and existing clients to promote products and services
* Manage customer enquiries efficiently via phone and email, providing exceptional customer service
* Support sales administration tasks including data entry, updating CRM software, and maintaining accurate records using Microsoft Excel and Word
* Assist with scheduling appointments and follow-ups, ensuring timely communication with clients
Experience
* Previous experience in sales administration or telesales is desirable but not essential; training will be provided
* Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) is essential
* Experience with CRM software systems is advantageous
* Strong organisational skills xsngvjr with the ability to manage time effectively
* Excellent communication skills in English, both written and verbal
* Demonstrable IT literacy and computer skills including familiarity with Sage or similar accounting software
* Customer service experience is preferred but not mandatory; a friendly, professional attitude is essential
* Ability to work independently as well as part of a team in a fast-paced environment