Description
Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll deliver world class support for them all, within a fast-moving, innovative technology company.Duties
1. Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
2. Provisioning and deploying hardware for new and existing employees
3. Managing the stock levels and lifecycle of IT hardware
4. Checking and maintaining meeting room and other office IT equipment
5. Supporting events for both employees and external visitors
6. Partnering with the other members of the global IT team to provide seamless support
7. Contributing to infrastructure improvements with other members of the team or as independent projects
Requirements
Essential
8. Experience with Linux or Mac OS (ideally both)
9. Experience troubleshooting hardware and software
10. Solid understanding of networking concepts
Desirable
11. Experience in delivering technical support, including at executive level
12. Experience working in a customer-facing role
13. Familiarity with Mobile Device Management systems like JAMF Pro
14. Experience with network troubleshooting
15. Audio Visual experience, preferably Google Meet
16. Google Workspace applications and administration
17. Bash and/or Python Scripting
18. Experience with hardware or software procurement and inventory management
Traits We Value
19. Love identifying and solving problems
20. Have outstanding communication skills and a user-first mindset
21. Have confidence in responding to users/customers
22. Be passionate and driven to develop their skills across a range of technologies
23. Be able to proactively prioritise their work, and execute independently as part of a global team
Benefits
24. Highly competitive salary
25. Pension plan (match up to 5%)
26. Life insurance - three times annual salary
27. Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
28. Shared parental leave (matched to our maternity leave for the same point in time)
29. 25 days holiday and bank holidays
30. Flexible working hours
31. Cycle-to-work scheme
32. Electric car scheme
33. Season ticket loan
34. Access to outstanding learning materials and courses
35. Sports and hobby clubs, subsidised by Thought Machine
36. All the latest tech you need
37. Start the day properly with fresh fruit and cereals
38. Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
39. A talented and experienced team as your colleagues
40. An environment where we encourage learning and progress
41. Two charity days a year
42. Weekly food pop-up