Sales Operations Assistant
Office Based - Bracknell
We've partnered with a UK-based global leader in innovative IP and cloud broadcast solutions. Trusted by some of the world's premier broadcast and media organisations, they're entering an exciting period of accelerated growth following private equity investment. With big plans to expand geographically and strengthen customer relationships, this is a fantastic time to join their team.
The Role
This role sits at the heart of the business, working across the Operations team to ensure customers receive the right solution, at the right time — with clear updates throughout.
The role covers all aspects of Operations (both customer/supplier-facing and back-office), with a particular focus on the order-to-cash process for new orders and support contract renewals. Day-to-day responsibilities will also include shipping management, stock/loan kit management, handling inbound and outbound goods, preparing export documentation, working with couriers and transport companies, and supporting office procurement.
You'll report into the Head of Operations and work closely with a Senior Operations Assistant and another Operations Assistant. Alongside the day-to-day, you'll also contribute to identifying and delivering process improvement opportunities.
What You'll Do
* Sales order management (processing orders, customer/supplier communication, contract renewals, cost sourcing)
* Shipping management (liaising with couriers, receiving deliveries, packing goods, preparing export documentation e.g. customs clearances, commercial invoices)
* Stock/demo/SLA management (stock takes, inventory control, issuing loan agreements, consumables purchasing, disposal of obsolete stock)
* RMA management (processing faulty/returned items and updating internal systems)
* Office administration/procurement (logistics for events, office management, ad-hoc support)
* Business process improvement (supporting system/process enhancements with the wider team)
Who You Are
* Strong communicator with a customer-first mindset
* Highly organised, process-driven and detail-oriented
* Experienced in stock management and shipping
* Comfortable using Microsoft Office, contract and workflow systems
* Flexible, adaptable and collaborative
What You'll Bring
* Sales order processing experience
* Professional telephone manner
* Experience working with couriers/shipping companies
* Proficiency in Excel and data entry systems/ERPs
* High level of accuracy and attention to detail
* UK driving licence desirable
* Experience/interest in technology products (Advantageous)
* Netsuite experience (Advantageous)
For more information, please contact Charlotte @ ICP Search