Principal Support Engineer
Location: Hybrid role with some on-site expectations
We seek an engineer with recent high-integrity or safety-critical industry experience (defence, aerospace, or similar), or eligible for UK security clearance.
Overview
The Principal Support Engineer is a senior technical authority within the Support function. Working under the guidance of the Head of Support, you will shape system supportability at both the design and solution-architecture levels. You will lead analysis activities, provide guidance across engineering teams, and help ensure Ultra delivers cost-effective, reliable, and maintainable products to its customers.
Key Responsibilities
Tailor the scope and scale of ILS activities to meet User, Customer and Ultra requirements, in collaboration with the ILS Project Lead.
Influence and guide designers to improve reliability, maintainability, usability, and overall supportability.
Lead the development of optimal support solutions aligned to customer needs and product roadmaps.
Conduct life-cycle cost modelling, LORA, sparing analysis, FMECA, and other supportability/risk analyses.
Define and validate support requirements, ensuring robust verification and assurance approaches.
Produce supportability cases and lead analysis activities to provide progressive assurance of support solutions.
Perform reliability modelling and advanced maintainability analysis to optimise support strategies.
Assess human factors and the contribution of human error to system failures.
Prepare or oversee production of technical documentation, including troubleshooting and O&M manuals.
Support system hazard analysis and risk reduction measures.
Lead obsolescence strategy development and implementation across assigned product lines.
Drive improvements to Support processes, policies and engineering methodologies.
Experience & Skills Required
Bachelor's degree (or equivalent) in a relevant engineering discipline.
Significant experience across a range of roles within complex engineering environments.
Strong background in R&M engineering and ILS methodologies.
Ability to provide technical leadership and review the work of domain specialists.
Experience in developing support solutions at system or enterprise level.
Strong communication and stakeholder-management skills.
Profile
This is a senior role suited to engineers with extensive supportability, ILS or R&M experience within complex systems environments. You will be comfortable leading, influencing design decisions, and delivering robust support engineering outcomes.
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