Residence Supervisor – Sheffield
Salary: £28,500 plus 10% bonus subject to KPI's
Contract: Permanent, 42.5 hours per week
Working Pattern: Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student’s next‑level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set, evaluate, plan operations, logistics, projects and overall strategic goals.
Qualifications
* Experience as a customer service professional, well‑versed in delivering premium experiences to residents & guests.
* Experience in a supervisory / team leadership role, supporting, mentoring, guiding and coordinating colleagues.
* No prior professional cleaner experience required, but a hands‑on, proactive approach to maintaining cleanliness and safety of communal areas is essential.
* Technologically astute, able to support a variety of technology systems and software.
Personal Characteristics
* Strong team player with a passion for working with people and customers.
* Excellent communication and problem‑solving skills.
* High personal standards and attention to detail.
* Highly self‑motivated and flexible.
Benefits
Holidays: Paid pro‑rata based on hours worked. Supervisors receive 28 days paid holiday, including England & Wales Bank Holidays, pro‑rata.
Perkbox: Access to a Perkbox account, enabling employees to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee or a summer holiday.
Royal London Pension: Company contributes 3% of salary to a pension pot, plus 5% employee contribution.
Parties & Events: Annual parties and events to reward work and foster team bonding.
Recognition Programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
Career Development: Induction and learning & development programme, professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance: Confidential service offering support and guidance for personal or work‑related issues impacting wellbeing.
Important
All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
We are unable to offer Right to Work Sponsorship. Applications requiring sponsorship will not be progressed further.
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