FRENCH SELECTION (FS) French Speaking Customer Success Coordinator Location: Wrexham Salary: up to £35,000 per annum depending on experience Ref: 4253FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4253FC The company: A multinational manufacturer who develop materials used in a variety of industries. A company who are dedicated to promoting sustainable practices. Main duties: As part of the Customer Services Team, you will work closely with both the Commercial and Supply Chain teams managing a portfolio of customers, ensuring their orders are accurate and processed smoothly The role: - Respond to customer enquiries efficiently and escalate issues when needed - Act as the liaison between the customer and the plant - Oversee customer orders and ensure invoices are paid correctly and on time. - Ensure accurate pricing by coordinating with the relevant team - Assist with credit, debit and rebate management related to complaints - Monitor outstanding payments - Manage customer orders ensuring accurate entry into the ERP system - Manage customer portals and respond promptly ensuring customer satisfaction - Work closely with internal departments The candidate: - Fluent in French essential (written and spoken) - Fluency in any additional EU language a bonus - Customer service, account management or export sales experience needed - Experience working within a manufacturing environment desired - Excellent communication skills with the ability to solve customer problems - Team player with strong negotiation skills - Organised, detailed and task orientated The salary: up to £35,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic