Client Customer Service Administrator
Location: Salford
Salary: £28,000-£28000
Job Type: Permanent, Full‑Time
Overview
We are supporting a well‑established organisation that provides workplace support services to individuals requiring adjustments in their roles. They are committed to delivering high‑quality customer care and ensuring clients receive the right support throughout their journey.
They are looking for a highly organised and empathetic Administrator to coordinate service requests, manage communications, and ensure smooth scheduling of onsite and remote support sessions. This role is ideal for someone who is proactive, detail‑focused, and passionate about helping individuals access the tools and adjustments they need to thrive at work.
Key Responsibilities
Communication & Enquiry Handling
Respond promptly and professionally to incoming email enquiries.
Manage both incoming and outgoing telephone calls, providing clear updates and guidance to clients.
Follow up on outstanding tasks, documentation, or service actions.
Service Request & Case Management
Process workplace adjustment service requests, including both government-supported and privately funded cases.
Support clients throughout their journey, ensuring they feel informed and looked after.
Prepare and send standardised quotations.
Scheduling & Coordination
Organise onsite services such as deliveries, training, or coaching sessions.
Coordinate remote services including virtual coaching, online training, and external support arrangements.
Liaise closely with internal departments such as logistics, procurement, training, coaching, and administrative teams.
Payment & Documentation
Arrange and process customer payments through various channels (telephone, payment links, purchase orders).
Maintain accurate and high‑quality data entry across internal systems.
Support the upkeep of internal and external KPIs by ensuring tasks are completed within agreed timeframes.
Key Attributes
Communication Skills
Professional and confident written and verbal communication
Ability to communicate sensitively when supporting individuals with varying needs
Comfortable handling frequent telephone interactions
Organisation & Time Management
Strong multitasking ability across emails, systems, and case files
Skilled at prioritising and managing a busy workload
Proactive, Problem‑Solving Mindset
Able to take initiative and resolve issues independently
Confident following up on outstanding information or actions
Attention to Detail
High standard of accuracy in data entry and documentation
Empathy & Professionalism
Understanding and supportive approach to individual needs
Maintains professionalism and discretion at all times
Technical Proficiency
Confident using email, CRM systems, Microsoft Office, and online forms
Capable of navigating supplier or administrative portals
Customer‑Focused Approach
Keeps clients informed and supported throughout their journey
Handles complex cases with patience and professionalism
Team Collaboration
Works effectively with internal teams and external partners
Relevant Experience
Essential
Previous administrative or coordination experience
Experience managing shared inboxes, case tracking, or service documentation
Strong telecommunication skills
Preferred
Familiarity with workplace adjustment processes or government‑funded support schemes
Experience coordinating training, coaching, or service delivery
Background liaising with multi‑disciplinary teams
Benefits
Living Wage Employer
28 Days Annual Leave
Birthday Day Off
Private Health Care Scheme
Employee Recognition Awards
Casual Fridays
Company Events
Career Progression Opportunities
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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