About Us
The Connaught Hotel and Spa is a 4 star hotel located on Bournemouth's West Cliff. The hotel has 81 bedrooms as well as a contemporary brasserie, gin bar and lounge, plus function rooms catering for up to 120 guests.
Position Overview
We are seeking a dynamic and Hotel Operations Manager with strong F&B background to oversee the daily operations of our esteemed hotel. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services. This role requires a proactive approach to managing hotel staff, ensuring high standards of service, and fostering an environment that promotes guest satisfaction.
Responsibilities
* Supervise daily hotel operations, ensuring all departments function smoothly and efficiently.
* Lead and motivate staff, providing guidance and support to foster a positive working environment.
* Oversee guest services, addressing any concerns or feedback promptly to enhance the overall guest experience.
* Manage human resources functions, including recruitment, training, and performance evaluations of hotel staff.
* Develop and implement operational policies and procedures to improve efficiency and service quality.
* Collaborate with various departments to ensure seamless communication and coordination of services.
* Monitor financial performance, including budgeting and cost control measures, to achieve operational goals.
* Ensure compliance with health and safety regulations as well as hotel standards.
Requirements
* Previous hotel management experience essential, preferably with a strong F&B background
* Proven experience in hotel management or a similar supervisory role within the hospitality industry.
* Strong leadership skills with the ability to inspire and manage a diverse team effectively.
* Excellent guest service skills with a focus on creating memorable experiences for guests.
* Knowledge of human resources practices related to hiring, training, and employee development.
* Strong organisational skills with an attention to detail in managing hotel operations.
* Ability to work flexible hours, including weekends and holidays as required by the business needs. If you are passionate about hospitality and possess the necessary skills to lead our team towards excellence in service delivery, we invite you to apply for this exciting opportunity as Hotel Operations Manager.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Work Location: In person