Calling all aspiring IT Support technicians! King Edward VI Foundation Trust has an exciting opportunity for an IT Support Apprentice to join their team of experts. They have a wealth of experience in supporting apprentices, there is no better place to kick-start your career! King Edward VI schools are happy, flourishing, and friendly communities as well as outstandingly successful, selective schools. The IT tech team supports the schools across one network infrastructure. Support consists of all technologies that utilise this infrastructure, including Microsoft File & Print Services, VOIP & Biometrics You will be an essential part of the team as an IT Apprentice, responsible for a wide range of tasks such as installing/troubleshooting software, responding to helpdesk inquiries, and everything in-between to enhance your IT skills to become an effective IT support technician. In this role, youll work towards yourIT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To assist in the maintenance and configuration of the schools ICT network infrastructure, software, systems and associated services. Support the installation and configuration of all types of ICT equipment for the school, diagnosing and dealing with all common problems associated with ICT systems, services and multimedia computing devices. To assist and provide technical support for all school network users as it relates to the use of ICT within the school. To undertake remedial repairs and upgrades to a variety of ICT equipment as and when required. To assist with and carry out manual handling tasks in order to support the maintenance and upkeep of the ICT infrastructure, associated network devices and peripherals. To work closely with the schools Network Manager & Senior IT Technician to successfully achieve the ICT departments goals. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £19,221 per annum Pay and terms and conditions in line with nationally agreed terms and conditions. Hours of work Monday Wednesday 8:15am 16:45pm (includes 1 hour lunch), Thursday Friday8:15am 16:15pm (Includes 1 hour lunch) 25 days holiday per year (rising according to length of service), plus 8 bank holidays and 4 concessionary days where the School is closed. Membership of a regulated Pension Scheme. Access to training courses and funding towards role-related professional qualifications for eligible employees. A programme of Continuing Professional Development, including apprenticeships. Free parking on the School site. Free access to the school gym (where applicable). Free access to an Employee Assistance Programme offering free, 24-hour confidential assistance. Long service award after 25 years continuous service. A cycle to work scheme paid through salary sacrifice for eligible employees. Access to Birmingham Hospital Saturday Fund (BHSF) for cashback on health-related purchases. Annual flu vaccinations. Death in service benefit provided through pension provider. UAC discounted summer camps 50% off fees. Desired Qualities, Skills and Knowledge: Someone who wants to work in a school Good customer service skills Passionate about IT Able to prioritise tasks Grade 4/C in Math's and 5/C in English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.