The Vacancy
WPS Responsive is looking for an Administrator to join our team based in Swadlincote. This is an office‑based role supporting the delivery of responsive maintenance services within the social housing sector.
You will provide essential administrative support to the wider operational team, helping ensure the smooth day‑to‑day running of the contract and maintaining accurate records and systems.
Key responsibilities
1. Provide general administrative support to the Responsive Maintenance team
2. Manage and maintain trackers, spreadsheets, and contract documentation
3. Update internal systems and databases accurately and in a timely manner
4. Support site teams and management with day‑to‑day administration
5. Handle incoming calls, emails, and queries professionally
6. Assist with reporting, data input, and document control
7. Carry out general office administration duties as required
Essential requirements
8. Previous administration experience – essential
9. Strong Microsoft Office skills, particularly Excel, Outlook, and Word
10. Good organisational skills with strong attention to detail
11. Confident communicator, both written and verbal
12. Ability to manage workload and prioritise tasks effectively
Desirable experience
13. Previous experience working within social housing
14. Experience in construction, maintenance, or property services environments
What we offer
15. Permanent, stable role within an established responsive maintenance business
16. Office‑based role with consistent working hours
17. Supportive team environment
18. Competitive salary and benefits package
19. Opportunity to develop within WPS and the wider Wates Group
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards