Summary
As an Operations Digital Support Technician apprentice, you’ll be learning how to provide top class ICT support, all whilst demonstrating awesome customer service to colleagues who use the ICT systems and services here at Beyond Housing.
Wage
£19,293 a year
Increasing to £12.60ph (Real Living Wage) after 12 months
Training course
Digital support technician (level 3)
Hours
Monday - Friday, 8.30am - 4.30pm.
37 hours a week
Start date
Monday 8 September 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a great opportunity to experience a variety of digital aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:
* Responding to ICT incidents, problems and service requests
* Taking calls, logging ICT support requests and providing resolutions
* Carrying out day-to-day maintenance of our core systems
* Developing appropriate guidance notes and user manuals
* Assisting with digital and Business Systems Development projects
* Attending meetings and collaborating with colleagues across the organisation
* Assisting with providing a customer focused digital service to all users
* Assisting with day-to-day work of the ICT and Business Systems Development teams
You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.
You’re going to get an incredible all-round digital experience in this team, and they will have your back every step of the way.
Where you'll work
14 Ennis Square
Redcar
TS10 5JR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Digital support technician (level 3)
What you'll learn
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
You will complete a Level 3 Digital Support Technician Apprenticeship standard which includes an end point assessment.
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4 or above)
* Maths (grade 4 or above)
GCSE in:
GCSE subjects (3 others or equivalents) (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Team working
* Creative
* Initiative
Other requirements
You must be able to travel to complete the training required for this apprenticeship.