Overview
As part of the wider First Party Claims leadership team, the Recoveries Abandonment Analyst plays a critical role in supporting our purpose: helping our customers when they need us most – with speed, ease and understanding.
Within Recoveries, this role translates into achieving the highest possible recovery returns in the quickest possible time, contributing to an annual target of recovering approximately £50m from third‑party insurers. This role acts as the second line of defence for all abandonment decisions across First Party Claims, ensuring that decisions to abandon (in whole or in part) are technically accurate, proportionate, commercially sound, and aligned with our delegated authority from Haven. The analyst provides oversight, challenge, direction and expert guidance on decisions made by operational handlers, team leaders and our panel solicitors – and in some cases, abandonments made outside of Recoveries. The postholder will also play a pivotal role in supporting and improving AI‑driven recoveries tools, analysing AI outputs and maintaining robust feedback loops to ensure models remain accurate, compliant and commercially effective. The Analyst will own a small portfolio of up to 50 files, taking full responsibility for driving optimal recovery outcomes, and will be accountable for evaluating and monitoring abandonment activity, minimising leakage and influencing recovery performance that impacts customer experience and business profitability.
Job Details
Job title: Motor Claims Abandonment Analyst
Location: Liverpool or Sevenoaks office / Hybrid / Consider remote working
Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm
Salary: £40,000 - £45,000 plus 10% annual bonus paid quarterly
Responsibilities
* Act as the second line of defence for all abandonments involving partial or full removal of AD recovery reserves.
* Provide sign‑off and decision‑making on abandonment decisions within your £50k handling and authority limit.
* Ensure decisions are technically robust, commercially balanced and aligned to Haven DA and internal policies.
* Identify abandonment decisions outside of DA and escalate appropriately to Haven for approval.
* Maintain full oversight and audit trail of all abandonment activity, including decisions made by Recovery handlers, Team leaders, Panel solicitors and other operational teams outside Recoveries.
AI Model Oversight, Analysis & Optimisation
* Act as the operational SME for AI-generated TPI quantum challenges, liability dispute letters and automated recovery communications.
* Review AI outputs to ensure accuracy, clarity, compliance, tone and commercial effectiveness.
* Identify patterns in AI errors, inconsistencies or weak arguments and provide structured feedback to improve prompts, rules, datasets or model logic.
* Maintain a continuous improvement cycle for AI models, ensuring version control, testing, and communication of updates to operational teams.
* Analyse TPI outlays, opponent behaviours and settlement trends to shape future AI optimisation strategies.
* Work collaboratively with Transformation, IT, Data and Recoveries to enhance model performance and embed new capabilities.
Quality, Audit & Leakage Control
* Conduct monthly audits of abandonment decisions, identifying themes, risks, opportunities and training needs.
* Measure, track and report abandonment rates and associated leakage.
* Develop remedial action plans to reduce leakage and improve decision‑making capability across the function.
* Deliver clear feedback, coaching and technical guidance to internal teams and panel partners.
Performance Reporting & Analysis
* Produce monthly MI and insight‑led reporting for senior leadership, meeting executive-level standards.
* Use Power BI and Excel to analyse trends, highlight risks, identify improvement opportunities and present recommendations.
* Provide insights into factors affecting recovery success, including liability prospects, cost economics, litigation outcomes and commercial viability.
Case Ownership
* Maintain a small caseload of up to 50 recovery files, owning all activity end‑to‑end.
* Optimise recoveries through proactive strategy, strong negotiation, litigation oversight and identification of legal/commercial opportunities.
* Assess liability prospects, technical strengths/weaknesses, and economic viability of continued pursuit.
Stakeholder Management & Collaboration
* Build strong working relationships across First Party Claims, Legal, Motor Engineering, Finance, Risk and external panel solicitors.
* Provide constructive challenge and expert guidance to senior stakeholders where required.
* Travel occasionally to claims offices and panel solicitor sites for reviews, training and case conferences.
Technical Expertise
* Apply expert knowledge across a wide range of claim types, including Motor accidents, Pothole/damage claims, Fire and theft, Foreign claims and Complex subrogation scenarios.
* Demonstrate awareness of relevant case law and industry frameworks (e.g., Coles, ABP rates, Hussain).
* Confidently assess litigation risk, judgment enforcement prospects and reasons for trial outcomes.
What You’ll Bring
* Technical & Analytical – Strong understanding of the end‑to‑end subrogation and recoveries lifecycle, including post‑issue litigation processes.
* Excellent attention to detail in decision reviews, file analysis and call listening.
* Proficient in Power BI and Excel, with the ability to extract insight from complex data.
* Able to evaluate AI model behaviour, identify anomalies, interpret outputs and provide structured feedback.
* Ability to produce structured, articulate reports suitable for executive audiences.
* Decision‑Making & Commercial Acumen – Able to make balanced, defensible and commercially‑minded decisions. Understands liability, evidential strength, litigation economics and cost/benefit analysis. Ability to challenge constructively and influence at senior levels.
* Leadership & Stakeholder Engagement – Strong communicator with the ability to give feedback in a positive, coaching‑led way. Capable of managing relationships with internal colleagues, AI/tech partners and external solicitors. Comfortable working independently, deeply reviewing files, and presenting findings confidently.
* Mindset & Behaviours – Analytical, methodical and inquisitive, with a passion for reducing leakage and improving recovery and AI performance. Highly organised, proactive and resilient. Enjoys problem‑solving and continuous improvement.
Additional Requirements
* Some travel to internal claims sites and panel solicitor offices will be required.
* Expected to maintain strong and up‑to‑date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law.
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