Allegis Global Solutions is recruiting for a contract position, and the assignment will be at Warner Bros. Discovery
Job Title: Project Manager Physical Retail
Department Group: Technology & Operations (T&O)
Business Areas: GO-Tech [Global Operations Technologies]
Reports to: Manager, Product Delivery Operations
Who are the Global Experience Technology team
We are part of the Warner Bros. Discovery Technology group and are responsible for the tech needed to run physical operations, globally:
* Tours
* Retail
* Studio Operations
This role sits within the Tours & Retail pillar, which supports our Tours and Retail locations across the UK, US, and Japan.
The Role
As a Project Manager for the Tours and Retail portfolio within GO-Tech, you will play an important role in the success of those teams. You will be responsible for the successful delivery of Physical Retail projects, from inception and planning through to design, build and ultimately transition to support.
The role requires a range of skills, involving technical understanding, business analysis concepts, workstream management, and stakeholder engagement. Core responsibilities, aside from overall solution delivery, will include leading project teams, coordinate 3rd party implementation partners and technical teams, as well as communicating with business stakeholders.
To the Business stakeholders, your role will be that of a trusted partner. To the Tech teams, you will be a motivating project lead, providing structure and strong guidance throughout project lifecycles.
This a great opportunity to excel in a supportive and fast-paced environment, leading large, priority projects. You can be part of an exciting programme of change, working within a high performing team.
Key responsibilities
* Oversee and manage the full project/s lifecycle, while accountable to delivery timelines and budget approvals, while maintaining a RAID log to mitigate risk etc
* Manage vendors from early engagement, assisting in contracts (e.g. SOW and MSA), obtaining quotes, through to final implementation and post go live support
* Develop the end-to-end project plan including clear project stages and milestones, while ensuring project teams are aware of progress, dependencies and risks
* Responsible for Stakeholder communications and management, partnering with our retail stakeholders, ensuring close collaboration and coordination of interdependent activities
* Follow project management ‘best practices’ such as daily stand ups, clear project documentation filed correctly, taking meeting minutes and managing follow up action items and next steps
* Demonstrate expertise on a range of Retail solutions, while understanding business processes and requirements, effectively applying them to appropriate technical solutions
* Develop cost estimates, capturing underlying assumptions, and track project spend (across workstreams) against the budget
* Ensure team readiness and manage the execution of integration, cutover, handover to support, and roll-back activities
* Maintain understanding of changing business needs and the subsequent impact on process or technology
* Consider change management and implement strategies for users and stakeholders to adapt and adopt new implementations.
* Ensure projects adhere to Compliance, Cyber Security and Data Privacy policies
Prior experience
Proven prior experience to successfully implementing and managing projects with multiple workstreams, within both B2C and B2B environments, as well as implementation of Retail solutions will be of great value for the successful execution of this role.
A solid understanding of project management methodologies, processes and tools, as well as business change management, with the capability to identify the best tools to utilise in each unique project environment, ensuring an organised and successful delivery.
Experience in any of the following will be considered advantageous:
* Physical Retail solutions or Retail POS
* PED / Card Present Payments Solutions / PCI
* Ticketing, websites, retail & eComm, warehousing, customer service, salesforce, and analytics
* Working on projects with satellite project resources &/or vendors, across multiple time zones
* Working within a high-paced customer-facing environment
About you
Energetic and organized; the ability to create a clear and comprehensive project plan and maintain constant visibility of all project activities.
You are expected to have excellent professional communications skills, with the ability to engage effectively with technical resources, as well as present exceptionally to senior stakeholders.
Motivated to deliver effective projects that realize business benefit and achieve positive adoption. Proactive and passionate about your work and problem solving; flexible, resilient, and driven with a strong team orientation.
Available to work flexible hours to accommodate pre-scheduled critical milestones and occasional collaboration across time zones with our global teams and vendors. Available to respond during off‑hours when there is a need to lead decision‑making of critical issues.
Available to work flexibly between London project delivery site, Warner Bros. Studios London (offices), and remotely (if preferred).
Education & Qualifications
* PM Diplomas / Certifications -- preferred
* BA Diplomas / Certifications -- preferred
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