Director of Operational Efficiency - Work with an award-winning CEO Contract: Permanent, Full-Time Location: Maidenhead, Berkshire (Hybrid, flexible working, 3 days in office per week) Salary: 90,000 - 100,000 per annum bonus & car allowance WHO WE ARE Led by an award-winning, visionary CEO, we are Dignity Funerals, the only vertically integrated end-of-life service provider within the UK. We are on a mission to innovate, enable growth, and make an impact. We dont want to do ordinarywe aim to push boundaries, redefine the industry, and set the bar for standards. To stay ahead of the game, we need a Director of Operational Efficiencywho thrives in high-energy environments, can turn chaos into clarity, and works as the ultimate force multiplier for our CEO. If you love solving complex problems, driving strategy, and making things happen, buckle up because this role is for you. WHAT YOULL DO This isnt a behind-the-scenes roleits a front-row seat to how an industry-leading company operates. Youll work side by side with the CEO and the Executive Leadership Team (ELT) to ensure strategy turns into execution and that it embeds. Youll also be on point to lead the resolution of issues that require senior-level attention. Heres what that looks like: Work closely with the CEO Provide direct support to the CEO, ensuring their time is focused on the highest priorities. Anticipate challenges, remove roadblocks, and keep everything running smoothly. This will often mean you need to work closely with colleagues across the operation to drive outcomes to address challenges. Drive Strategy & Execution Take our big-picture vision and translate it into actionable plans. Keep the ELT aligned, accountable, and moving forward. Lead Cross-Functional Projects Own high-impact initiatives, ensure seamless execution, and bring together the right teams to get things done. Foster Cohesion & Efficiency Identify misalignment within the leadership team and proactively solve it. Be the glue that connects different departments. Make Data-Driven Decisions Cut through the noise with critical analysis and insights that empower fast, informed decision-making. Operational Excellence Work across the business to refine processes, eliminate inefficiencies, and build a high-performance culture. Whilst there will be huge opportunities to move the needle, there will also be days that will be spent in the weeds solving problems in the here and now. We want to be clear that not every day will be as high octane as the last. The important thing is you know you are making a difference. WHO YOU ARE This role is not for the faint of heart. Were looking for someone who: Drives Order You bring order to fast-moving, high-growth environments. You dont wait for instructionsyou anticipate, solve, and execute. Has a Strategic Mindset You see the big picture but know that execution is everything. Youre obsessed with outcomes. Is an Elite Communicator You simplify the complex and ensure alignment at all levels of the business. Moves at Pace You act with urgency, drive momentum, and keep projects from stalling. Loves Data & Analysis You dont rely on gut feeling alone. You leverage data to make smart decisions and drive action. Builds Relationships with Ease You inspire trust, influence stakeholders, and foster collaboration. WHATS IN IT FOR YOU? A seat at the leadership table Work alongside the CEO and ELT, shaping the future of the business. High impact, high visibility You wont just be another cog in the machineyoull be driving it. Limitless learning & growth Gain hands-on exposure to top-level strategy, operations, and leadership. Work with the best Be part of a high-performing, fast-moving, and ambitious team. WE OFFER Annual salary of 90,000 - 100,000. 6,000 Annual Car Allowance. BUPA Healthcare (Family cover). Annual Performance Bonus. 25 Days Holiday Bank Holidays. X4 Life Assurance. Pension Scheme. Hybrid flexible working. READY TO MAKE AN IMPACT? If youre ready to take on a role where no two days are the same, where youll be at the heart of game-changing decisions, and where your leadership will shape the future success of our companywe want to hear from you. Apply now and lets build something incredible together. What are the next steps? To be considered for this role, please submit your application via theapplybutton, where a member of our Talent Team will review your application. FCA Regulation Statement Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.