Recoveries Team Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Keoghs LLP is one of the leading insurance law firms in the UK, known for its dynamic approach. We are seeking a talented team leader to join our Subrogated Recovery Department in a pre-litigated team. Over the past two years, this department has expanded from one to four teams, with further growth expected. Do you have experience managing a team in a high-volume, process-driven environment, and are looking for a new challenge?
Or do you have recoveries experience and are seeking your first management role? If so, this is an excellent opportunity to work in a fast-paced, high-volume business unit with clear goals:
* Work smarter and more efficiently
* Ensure all team members feel valued
* Support internal progression for future recruitment needs
* Maintain speed and quality of service to clients
Key Responsibilities
The Team Leader will focus on delivering results aligned with KPIs and service standards, fostering a positive and motivating work environment.
This role offers the chance to influence the department's future direction and growth.
Develop operational processes with the BUD and others to:
* Reduce touch time, enhancing efficiency and profitability
* Maximise recoveries
* Report on team performance regularly to senior management
Manage team performance according to SLAs and KPIs, ensuring adherence to standard processes and avoiding operational creep.
Maintain quality standards through audits, coaching, and feedback.
Ensure team members are competent through training and support.
Manage personnel fairly and consistently, following Keoghs policies on capability and attendance.
Create a motivating environment that promotes personal development and teamwork.
Skills, Knowledge, and Expertise
Essential
* Ability to nurture and motivate team members
* Excellent listening and communication skills
* Calmness under pressure
* Constructive feedback skills
* Fairness and objectivity
* Objective setting and management
* Prioritisation skills
* Proficient IT skills
Desirable
* Experience managing teams in legal or insurance environments
* Knowledge of subrogated recoveries technicalities
Benefits
* Davies Incentive Plan
* 25 days holiday (plus options to buy/sell 3 days)
* Family Private Medical Insurance (Bupa)
* Health Cash Plan
* WeCare mental health and wellbeing support
* Death in Service
* Critical Illness Cover
* Private Health Insurance / Income Protection
* Pension (5% Employee / 3% Employer)
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Online Discount Sites
* Gourmet Society Membership
* Discounted Merlin Attractions tickets
* Local retail discounts
*Post-probation
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