Office Manager – Insolvency & Financial Services
Location: Leeds (Kirkstall area)
Hours: 9:00 – 17:00, flexible onsite role
Salary: c. £40,000 (dependent on experience)
Start Date: ASAP
Team Size: Approximately 10
About Us
We are a forward-thinking commercial insolvency and business recovery firm, providing tailored solutions for businesses in distress or requiring strategic financial support. Our services include strategic consulting, financial recovery and business insolvency support, delivered by a team with significant industry experience.
Role Purpose
As Office Manager you will play a pivotal role in managing our Kirkstall site and supporting the delivery of our commercial insolvency services end-to-end. You’ll be responsible for overseeing the workflow from initial enquiry through to case closure, driving the sales pipeline, managing and developing our team of approximately 10 staff, and ensuring the office runs smoothly and efficiently day-to-day.
Key Responsibilities
* Take ownership of commercial insolvency cases from cradle to grave — from initial client enquiry, analysis & advice, through action and resolution.
* Monitor and drive the sales/pipeline process: qualifying enquiries, allocating to team members, tracking progress, reviewing outcomes.
* Supervise, support and develop the team of around 10, including assigning work, coaching staff, ensuring performance, fostering a high-performing culture.
* Manage the office environment: ensure all staff have what they need, maintain systems, ensure compliance with relevant processes and regulatory obligations.
* Collaborate closely with senior leadership to refine and implement operational workflows, and contribute to continuous improvement.
* Ensure excellent client service, meeting turnaround expectations (e.g., providing written proposals to clients within set timeframes) and maintaining our “analysis-advice-action” approach.
* Prepare and present regular management reports: pipeline metrics, case progress, staff performance, risk issues, etc.
* Maintain strong internal communication across the team as well as liaising externally with clients, stakeholders and advisors.
Skills & Experience
* Demonstrable experience in the insolvency or financial services industry, ideally in a commercial insolvency environment.
* Proven ability to manage a full lifecycle of cases/projects, from intake through to completion.
* Experience in sales or pipeline management within a professional services context.
* Strong people-management skills: supervising a team, developing staff, managing performance and promoting a collaborative environment.
* Excellent organisational and operational capability; confident running a busy office and managing multiple priorities.
* Strong communication skills — written and verbal. Ability to draft proposals, prepare reports and engage with clients.
* Comfortable working onsite in Leeds (Kirkstall) with flexibility around hours.
* Proactive, self-motivated, solution-oriented mindset.
Why Join Us?
* Be part of a specialist firm where your role has significant impact and visibility.
* Lead a compact, focused team in a supportive professional services environment.
* Opportunity to shape processes and contribute directly to the growth of the business.
* Competitive remuneration for the right candidate.
* On-site role enabling close collaboration with colleagues and team leadership.