We are looking to recruit 4 enthusiastic and motivated Patient Access Coordinators to support the management of our Assisted Conception Unit (ACU) outpatient service based at Guy's Hospital. The Patient Access Coordinator will act as a key point of contact for patients, clinicians, and the wider multi‑disciplinary team, ensuring the smooth day‑to‑day running of the outpatient service and the delivery of high‑quality patient care. This is a varied and rewarding administrative role within a nationally recognised centre of excellence for reproductive medicine.
Weekend work is mandatory as part of the department's service rota. You will be joining a supportive and friendly team committed to delivering the highest standard of patient care. Training and development opportunities will be available to support your professional growth.
Key Responsibilities
* Providing reception cover and delivering excellent customer service to patients and visitors.
* Handling patient enquiries in person and via telephone, ensuring all requests are dealt with promptly and efficiently.
* Opening and closing reception areas (08:00 and 18:00 hours).
* Managing appointment bookings and maintaining accurate databases.
* Supporting clinics by sitting on reception during operating hours and assisting with clinic cashing‑up procedures.
* Manning shared phone lines and email inboxes.
* Assisting colleagues in other areas of the directorate as required.
* Processing medical records and handling clinical samples in line with departmental protocols.
* Working with the management team to escalat[e] issues and support service improvements.
Qualifications and Experience
* Strong organisational and communication skills with the ability to manage multiple priorities.
* Proactive and personable, passionate about providing exceptional service in a healthcare setting.
* Previous experience in a healthcare or outpatient environment would be an advantage.
Working Hours and Schedule
Monday to Friday on a rota basis covering 8:00 – 18:00 hours. There is a 1 in 5 weekend requirement (hours during weekend shift are 08:00 – 16:00).
Equality and Diversity
Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
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