Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business -
our people.
We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
As a 3rd Line Support Engineer you will provide the customer facing interface for support queries, while also working in conjunction with 1st and 2nd line teams to provide a cohesive experience for clients.
Responsibilities
Monitoring & Reporting
* Use tools like Microsoft Sentinel, Azure Monitor, and Microsoft 365 Admin Center to identify and resolve potential issues proactively.
* Generate and interpret reports for uptime, usage, security, and compliance.
Change & Configuration Management
* Participate in CAB (Change Advisory Board) meetings.
* Ensure changes are logged, tested, and documented according to ITIL processes.
Documentation and Knowledge Base
* Create and maintain documentation for processes, procedures, and known issues.
* Assist in the development of runbooks for lower-tier teams.
Collaboration With Other Teams
* Work closely with network engineers, security teams, and project managers.
* Participate in design reviews for new Microsoft 365/Azure deployments.
What will you bring?
You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 3rd line.
An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.
Being a 3rd line support engineer also means you will work closely with delivery and consulting teams to provide a consistent feedback loop Overall, our 3rd line support engineers are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
What can we offer you?
* Hybrid Working
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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