Customer Service Representative (Packaging Industry) Location: Derby Full Time | Permanent Salary: DOE Start Date: ASAP Are you a customer focused professional looking to join a fast paced, forward thinking company in the packaging industry? We're working with a well established and growing packaging manufacturer that prides itself on quality, innovation, and service. They're now looking to appoint a proactive, organised, and relationship driven Customer Service Representative (CSR) to join their internal commercial team. This is a fantastic opportunity to step into a dynamic, cross functional role where you'll work closely with customers, sales, planning, and production to ensure a seamless end to end service experience. What You'll Be Doing As a Customer Service Representative, you'll be the first point of contact for a portfolio of customers, supporting them through the full order lifecycle from enquiry to delivery. Your responsibilities will include: Building strong, long term relationships with customers and providing excellent day to day service * Entering and processing all sales orders within 24 hours of receipt * Managing enquiries, resolving issues within 24 to 48 hours, and keeping customers informed * Coordinating with production, planning, and purchasing to ensure materials and schedules align with order requirements * Supporting the external sales team with product trials, order tracking, and admin * Monitoring customer forecasts and usage to help purchasing manage raw material supply * Raising job packs 5 days in advance and ensuring they're accurate and complete * Handling customer complaints promptly, escalating to the appropriate teams when necessary * Managing redundant designs and working with internal teams and customers for review or disposal * Ensuring compliance with all safety, quality, and regulatory procedures including BRC and FSC✅ What We're Looking For Proven experience in customer service, account coordination, or internal sales * Previous experience in a manufacturing, production or packaging environment is a plus * Excellent communication, organisational, and time management skills * Detail oriented with a proactive, solution focused approach * Comfortable using internal systems and working cross functionally with various departments * A genuine team player with a strong customer first mindset Working Hours and Benefits Working Hours * Monday to Thursday 08:30 to 17:30 * Friday 08:30 to 15:00 * 30 minute unpaid lunch break Benefits * 22 days holiday per year (plus bank holidays) * Long service holiday awards * After 2 full years 2 extra days * After 3 full years 1 extra day * After 5 full years 1 extra day * Company Pension Scheme * Free On Site Parking * Friendly, collaborative working environment * Opportunities for progression and internal development Ready to Make Your Next Move? If you're looking for a role where you can make a real impact, work with a supportive team, and grow within a stable, industry leading company, this could be the perfect opportunity for you. Apply now with your CV, or get in touch to find out more