Job Description: Field Hardware Technician (Break/Fix) - Berkshire
We are seeking Field Technician to join our Hardware Break/Fix support team specifically covering the Berkshire. This role focuses strictly on the diagnostic and physical repair of hardwareprimarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.
Role Overview
Service Type: Hardware Break/Fix Support (Field-based)
Rate of Pay: £140-£150 per day (Inside IR35)
Availability: Full-time
Primary Region: Berkshire
Travel: High (50%+ daily travel required)
Essential Job Responsibilities
Your primary mission is to restore hardware functionality at client sites efficiently and professionally.
Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg .
Mandatory Requirements
To be considered for this role, candidates must meet the following criteria:
Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
Transportation: Must possess a reliable personal vehicle and a valid drivers license with a clean driving record.
Autonomy: Proven ability to work independently in the field with minimal direct supervision.
Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
Endurance: Ability to perform extended periods of driving and travel daily.
Working Conditions
Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.
TPBN1_UKTJ