Job Summary
The Finance and Revenue Protection Executive is a key onsite role responsible for overseeing revenue protection activities, ensuring robust financial controls, and supporting strategic decision-making. Based primarily at our client´s Stansted office, you will manage banking and cash reconciliation processes, monitor revenue collection performance, oversee the work of field-based revenue protection staff, analyse budget vs actuals for key contracts, and prepare financial reports for the Country Director. This finance/revenue assurance position combines hands-on financial operations with strategic oversight to minimise leakage, enhance compliance, and drive revenue growth in our client´s expanding UK coach shuttle operations.
Key Responsibilities
* Oversee and monitor revenue protection activities across UK services, including supervision of field-based ticket inspection and fare enforcement staff to ensure effective fare compliance, minimal revenue leakage, and adherence to company policies and UK transport regulations.
* Manage daily/weekly banking and cash reconciliation processes for all revenue streams (cash, contactless, digital payments, app bookings), resolving discrepancies and ensuring accurate posting to financial systems.
* Handle finance operations including processing refunds, managing bad debts, reconciling onboard and office collections, and maintaining accurate financial records for all UK operations.
* Analyse revenue performance data (ticket sales, collections, refunds, voids, penalty recoveries) to identify trends, risks, and improvement opportunities; prepare detailed reports on revenue integrity and protection effectiveness.
* Conduct budget vs actuals comparisons for key contracts and operational areas; highlight variances, investigate causes, and recommend corrective actions to improve financial performance.
* Support financial strategy development, including forecasting revenue trends, identifying cost-saving or revenue-enhancing initiatives, and contributing to overall budgeting and planning processes.
* Prepare regular revenue and financial reports (including KPIs such as fare evasion rates, collection success, revenue yield, and recovery rates) for presentation to the Country Director and senior management.
* Collaborate with operations teams, drivers, and external partners to ensure robust fare collection procedures, system functionality, and training on revenue-related processes.
* Investigate revenue irregularities or potential issues escalated from field teams; gather evidence from digital systems and reports as needed and recommend resolutions or escalations.
* Assist in developing and implementing revenue protection policies, strategies, and controls tailored to the UK coach shuttle market.
* Handle escalated customer enquiries or appeals related to payments, penalties, or refunds professionally, maintaining high customer satisfaction and compliance with passenger rights and GDPR.
* Ensure full adherence to UK regulations (passenger rights, data protection, transport legislation) and internal financial controls; support internal audits and group reporting requirements.
* Contribute to broader finance team activities as required, including month-end closes and ad-hoc analysis.
Skills and Experience Required
* Proven experience in finance, banking reconciliation, cash management, or revenue assurance within transport, bus/coach, aviation, or similar customer-facing sectors (essential).
* Strong background in financial analysis, including budget vs actuals comparisons, variance reporting, and KPI monitoring.
* Excellent numerical and analytical skills with proficiency in Excel and financial/reporting tools (experience with accounting software or ticketing systems advantageous).
* Understanding of revenue protection principles, fare structures, and compliance in UK public transport.
* Supervisory or oversight experience (e.g., managing field teams or processes) desirable.
* Confident communicator with the ability to liaise professionally with internal teams, external partners, and senior stakeholders (including report preparation for directors).
* High personal integrity, attention to detail, and a proactive, strategic mindset.
* Flexible approach to office-based hours, with occasional early/late shifts to align with 24/7 operations if needed.
* Full UK driving licence preferred (for occasional site visits).
* Knowledge of transport payment technologies (contactless, online bookings, apps) is beneficial.
* Fluency in English; additional European languages advantageous given our wider network.
What´s on Offer
* Competitive salary and performance-related bonus opportunities.
* Staff travel benefits on services.
* Opportunities for career development in a fast-growing international transport brand.
* Dynamic, supportive team environment with a focus on innovation and sustainability.