A Little Information About Us
Foods Connected is a cloud-based software platform that helps retailers, suppliers, and food businesses globally manage their supply chain, quality control, trading, and planning. We provide tools that help our customers manage processes efficiently and offer real-time visibility and reporting across their operations.
We recognise that our employees are our most important asset and we value creating a great working environment. Whether we are in the middle of a fast and intense development sprint, on a team call discussing project statuses, or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible results for our customers.
We’re always keen to welcome talented individuals to join our team. If you’re a natural planner, driven, and passionate about delivering simple software solutions, creating great user experiences, and achieving customer satisfaction through organised, well-managed processes, we’re looking for you.
The Role
The Graduate Implementation Specialist will assist across a wide range of Foods Connected’s day-to-day commercial activities. This is a fast-paced role within a growing company, working closely with Heads of Business and Project Leads alongside some of the most progressive retail and manufacturing companies in the food industry.
The role is diverse and will introduce you to multiple areas of the business, requiring adaptability and a proactive mindset. You will have a fantastic opportunity to grow within the company and become a key member of the team, with significant scope for progression as the company expands.
You will learn about the food industry and the challenges companies and people face daily, as well as agile software development and how applications help manage information and create analytics to drive improvement within food companies.
The Graduate Implementation Specialist will need to be creative, generating ideas and proposals to help clients overcome problems and inefficiencies. You will thrive on interaction, developing excellent communication skills to listen to client needs and clearly describe potential solutions.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities an incumbent may be expected or asked to perform. Reasonable accommodations may be made for individuals with disabilities.
Project Management/Implementation — 80%
* Support current accounts within Foods Connected and develop the Foods Connected presence within those clients.
* Complete data manipulation and cleansing for key account onboarding.
* Participate in workshops with customer teams to understand their problems or explore ideas that could improve their business.
* Provide insight into what we can offer to help their business and develop project proposals and plans to drive change.
* Deliver presentations and training of the live system to client user groups.
* Work with current and new key accounts, listening to their needs and satisfying requirements while remaining within Foods Connected’s core strategy and software objectives.
* Complete business analysis on key account operations to identify where Foods Connected tools fit best and the benefits they bring.
* Assist with the development of reports, and the loading and configuration of demonstration data and systems.
* Adopt a proactive approach to managing changes in project scope, identify potential crises, and devise contingency plans.
* Develop and deliver progress reports, requirements documentation, and presentations.
Product Management — 20%
* Collaborate with the Software Development Team and Head of Business to determine what will be included in the development plan for new business.
* Own the communication and execution of solution handover to client services, service delivery, technology, and other team members at designated milestones.
* Test new system developments; review and recommend changes to the development team.
* Develop strategies and structures from previous experience to help streamline Foods Connected processes and operations as the business grows.
Qualifications: Education, Training, Experience and Competencies
Minimum Qualifications
* Bachelor’s degree in a related field and 1 years relevant experience or placement year.
Preferred Qualifications
* 1+ years’ experience in a role, preferably within the food industry, interacting with software systems for tracking Production, Quality, Suppliers, or Procurement.
* Passion for the food industry and processes across raw material, production, commercial, quality, and retail.
* Excellent communication and presentation skills; able to clearly explain functionality and benefits.
* Committed, keen to learn, and driven to design and deliver improvements to established working practices.
Technical Skills
To perform this job successfully, the Implementation Specialist should have experience with:
* Microsoft 365 Suite (Excel, PowerPoint, etc.).
* Desirable: Knowledge of software solutions utilised across the food industry.
Competencies
* Culture: Displays integrity, ownership, and ethics through accountability, reliability, and respect; sets high performance standards for self and others.
* Open Communication: Listens empathetically, connects with candour, and delivers effective information through all forms of communication.
* Collaboration: Identifies, targets, and strategically builds relationships, including diverse perspectives, to achieve goals.
* Results Driven: Maintains a high level of delivery and quality results while working with discipline and resilience.
* Service Orientation: Acts in the best interest of others—identifying needs and exceeding expectations.
* Entrepreneurial: Demonstrates technical and business curiosity and a growth mindset leading to innovative solutions for continued organisational viability.
* Mindset: Able to obtain, analyse, and synthesise information and develop go-forward strategies that align with the organisation’s mission, priorities, and goals.
Supervisory Responsibilities
Received
The Implementation Manager/Senior Implementation Manager will provide general supervision and specify goals and areas of special concentration.
Given
The Graduate Implementation Specialist has no direct report supervisory responsibilities.
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