Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Application Support Assistant
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, depending on experience
(£32,199 - £37,113)
Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
Attractive pension scheme
(up to 12% company contribution)
Development opportunities in line with the
Application Support Assistant
progression plan
25 days annual leave plus bank holidays
plus an extra wellness day! (Insert plus additional days in lieu of working bank holidays for operational roles or specific required wording)
Life assurance cover of 4 times pensionable salary
A great benefits package
choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme
Online GP service, cycle to work scheme, gym membership discounts and many more!
Location:
Buttershaw, Bradford / Hybrid Working (2 days in the office a week )
Work type:
Permanent. 37 hours per week, Monday
Friday
We have an exciting opportunity for a
Applications Support Assistant
to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT function are a key part of how we plan to meet the changing expectations of customers and regulators.
Are you ready to take your technical support skills to the next level? As an Application Support Assistant youll play a vital role in supporting the Kelda Group and its partner companies by resolving IT issues through expert 2nd line support. This is a fantastic opportunity to be part of a team that delivers best-value service across a dynamic organisation. Youll work with a variety of systems and technologies, helping to ensure smooth operations and excellent customer experiences. If youre passionate about problem-solving, thrive in a collaborative environment, and want to make a meaningful impact, wed love to hear from you.
Where you fit in:
As our
Applications Support Assistant
you will:
Monitor and respond to automated system alerts, resolving issues proactively
Perform regular system checks to identify and address potential problems
Provide proactive support to maintain system stability and performance
Collaborate with 3rd line development teams, sharing incident details to aid resolution
Maintain and update the Knowledgebase and support documentation regularly
Ensure all Service Desk entries are accurate and of high quality
Deliver exceptional customer service aligned with the Clearly the Best standard
Identify opportunities for innovation and efficiency improvements, and share with the team leader
Adhere to IT Security policies and procedures
Contribute to recruitment activities within the team
Identify and address recurring issues by working with infrastructure, development teams, and external partners
Use advanced technical skills to resolve complex issues
Assist in managing support analysts in collaboration with the Application Support Manager
Investigate and report security issues with discretion
What skills & qualifications you will need:
Proven ability to manage and deliver robust, reliable IT services that meet agreed business needs
Strong understanding of the application landscape and its dependencies within YWIT, with the ability to influence and guide
Demonstrated expertise and willingness to share specialist IT knowledge across teams
Familiarity with project and product lifecycles, including roadmaps and town plans
Methodical and analytical approach to problem-solving
You will also benefit from having:
Awareness of dependencies and risks in service delivery
Ability to take a strategic view of planning and resource management
Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!
Do we sound like your cup of tea?
If youve got experience in Application Support and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Closing date for this role is the 2nd September 2025
No agencies please.
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