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Join to apply for the Community Liaison Officer role at Sureserve
Sureserve Compliance Fire, is a specialist in the design, installation, and maintenance of fire safety and electrical
systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of
physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a
leading fire and electrical compliance service provider to the Public sector, our success relies upon a market leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join.
Role Overview
The Community Liaison Officer acts as a vital link between operational teams and the local community. The primary purpose of this role is to optimise access to residences and buildings by fostering positive relationships, managing clear and consistent communication, and addressing any concerns that may arise during service delivery. Operating within a diverse social housing environment across Bristol and the surrounding areas, the postholder must take a proactive, customer-focused approach to engagement—ensuring that all residents and stakeholders feel informed, respected, and supported throughout the process
Key Responsibilities
* Serve as the primary point of contact for residents, stakeholders, and community groups throughout operational activities.
* Translate technical or operational information into clear, accessible language for non-specialist audiences.
* Attend site visits, meetings, or resident interactions alongside operational colleagues to support the resolution of potential challenges or disputes.
* Provide regular updates and feedback to internal teams and managers on community sentiment, emerging issues, and areas requiring attention.
* Keep the community informed of upcoming works, changes, and timelines using a range of communication channels such as letters, drop-in sessions, phone calls, and emails.
* Carry out proactive door knocking to ensure high levels of resident engagement and improve appointment take-up rates.
* Log, investigate, and help resolve complaints relating to disruption, safety, noise, or other concerns in a timely, empathetic, and professional manner.
* Build and maintain strong, trust-based relationships with local authorities, community leaders, residents, and businesses.
* Remain alert to site safety requirements and safeguarding responsibilities, particularly when engaging with vulnerable residents or communities.
* Escalate and report any safety or safeguarding concerns in accordance with company policy and statutory obligations.
Qualifications And Skills
* Strong communication and interpersonal skills, with the ability to engage effectively across diverse audiences.
* Self-motivated and confident working autonomously, without the need for close supervision.
* Proven experience in a customer service, stakeholder engagement, or community-facing role.
* Able to manage sensitive conversations with tact, diplomacy, and professionalism.
* Confident in presenting information and facilitating community meetings, events, or drop-in sessions.
* Excellent organisational and problem-solving abilities, with a proactive approach to challenges.
* Awareness of safeguarding principles and responsibilities, particularly when engaging with vulnerable individuals or groups.
* Comfortable using standard IT tools and digital platforms for communication, record keeping, and reporting
* Full UK Driving licence.
Desirable:
* Experience working within social housing, construction, or public sector environments.
* Knowledge of the Bristol community and surrounding areas.
* Full UK driving licence and willingness to travel across sites.
Working Environment:
This is a field-based position that involves collaborating closely with our operational teams and the Mobilisation & Resource Planning Manager. As a fully remote role there will be close interaction with client(s) RLO services that may well include localised working from alternative offices.
Additional Perks:
* 25 days annual leave, plus bank holidays
* An additional day off for your birthday
* Employee Assistance Programme (EAP) for health and wellbeing support
* Cycle to Work scheme to promote sustainable commuting
* Annual performance-related bonus
* Refer-a-Friend incentive scheme, with bonuses available
* Career progression opportunities, supporting internal growth and development
* Commitment to training and development, as part of the 5% Club
* Length of service rewards and on-the-spot recognition for outstanding contributions
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