Job Description
Job Role: Administrator (Parking Division)
Hours: Monday to Friday – 09:00am – 17:00pm (35 Hours per week)
Salary: £22,932 per annum
Start Date: ASAP
Location: Chester Business Park, CH4 9QE
Overview
An excellent opportunity has arisen within Anchor Group Services to contribute to our successful Ocean Parking Division Team. Due to the continued expansion of our parking division, we are looking to grow our team and are currently seeking an experienced administrator to join us during this exciting expansion.
As an administrator you will enjoy working within a team supporting the internal and external interactions of assisting the operatives who work across the parking portfolio and providing customer assistance to members of the public. You will receive the training you need to succeed and grow within the division to become a professional administrator meeting company and customer expectations.
The successful candidate will need to be comfortable working individually and as part of a team, to complete a wide variety of daily duties.
Responsibilities include:
* Supporting the business by ensuring all communication is managed to the highest level.
* Answering incoming calls and responding quickly and efficiently to emails.
* Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
* Capturing of data, updating information, and keeping accurate records.
* Logging incoming mail against the relevant cases.
* Registering resident and business site permits.
* Assisting with payment plans; processing cheques and cards payments.
* Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
* Updating internal software and systems.
* General administration tasks.
Requirements
* A high standard of Data Processing skills, with great attention to detail.
* Strong organisational skills, with the ability to multitask.
* Very good prioritisation of skills and time management to balance key priorities.
* An excellent telephone manner and both written and verbal communication skills are key.
* Knowledge and experience of Microsoft packages, including Word and Excel.
Full training will be given to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times. The ideal candidate will be self-motivated and proactive in identifying and improving systems and procedures.
Benefits
* Stream - access to pay as you earn it.
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
* Free Employee Assistance Programme 24/7 including access to counselling.
* Auto Enrolment Pension.
* Hospital Saturday Fund.
* Cycle to Work Scheme Available.
* Reward and Recognition awards.
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.
Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral, Mold, Flint, Cheshire, Flintshire
Requirements
A high standard of Data Processing skills, with great attention to detail. Strong organisational skills, with the ability to multitask. Very good prioritisation of skills and time management to balance key priorities. An excellent telephone manner and both written and verbal communication skills are key. Knowledge and experience of Microsoft packages, including Word and Excel. Full training will be given to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times. The ideal candidate will be self-motivated and proactive in identifying and improving systems and procedures.