The Repairs Planner for Voids is responsible for scheduling and coordinating repair work orders, ensuring timely completion and efficient resource allocation. The role involves managing operative diaries, liaising with contractors and internal teams, maintaining accurate records, and supporting performance monitoring. The planner plays a key role in ensuring service delivery aligns with FCHO's values and operational targets, particularly around void properties.
Key duties
* Schedule and allocate repair work orders to operatives and contractors, ensuring priorities and deadlines are met
* Monitor operative diaries and planning boards to optimize productivity and support KPI achievement
* Raise and manage works orders and purchase orders, ensuring health and safety data is shared appropriately
* Use ICT systems for scheduling, tracking, and reporting, and support system upgrades and improvements
* Communicate with operatives, subcontractors, internal teams, and customers to resolve queries and maintain workflow
* Maintain accurate records for audit purposes, including job notes, photographic evidence, and recharge spreadsheets
* Support performance monitoring by providing data and assisting with absence and resource planning
* Contribute to service improvement by identifying process enhancements and supporting implementation of new technologies
* Utilise Power BI to analyse data and trends.
What's in it for you?
When you become a part of the FCHO team, you receive a range of fantastic benefits, including:
* A salary of £28,194.00 per annum
* A 37-hour working week with hybrid working options, 3 days in office minimum
* Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave.
* Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
* Death in service benefit
* Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
* Automatic enrolment into a private health insurance plan
* Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
* Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
* Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
* Discounted gym membership
* Professional subscriptions are paid for by the business where they are an essential requirement of your role.
* Enhanced maternity, paternity, adoption and sick pay
* Access to an on-site wellbeing room
* Access to an on-site café
* Long service awards
Who are we looking for?
Our ideal candidate:
* Effective verbal and written communication skills
* Ability to build relationships with customers and colleagues
* Experience working in a fast paced customer-focused environment
* Proficiency in ICT systems and repair scheduling software
* Experience in scheduling planned, void and responsive works
* Experience in invoice processing and order management
Interested?
Take a look at the role profile and if it looks like you'll be a good fit, send us your application before October 10th by 8am.
We reserve the right to close this advertise at any time.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.