Job Description
* Plan on-the-job coaching objectives before each store visit using store planning tool
* Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
* Provide "positive, constructive, and actionable" feedback
* Provide professional develop and career track mentoring to GMs and AMs
* Conduct annual performance appraisals
Operational Excellence
* Reinforce execution of key company policies and standards
* Identify and diagnose most important ongoing operational gaps in under performing stores
* Develop formal action plans to resolve gaps
* Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
Financial Oversight and Review Meetings
* Review key financial variables as part of store visit "pre-planning"
* Analyze and track key financial/operational data to derive meaningful business insights
* Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
* Present financial/operational weekly updates during Market Leader and area GM meetings
* Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
Market Development Leadership
* Coordinate with Market Leader and field support to develop market business plans
* Drive the development and execution of Local Store Marketing
* Coordinate field support resources (Market Specialists) to execute LSM initiatives
* Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
* Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
Qualifications
* Bachelor's Degree preferred
* Minimum 3 years multi-unit experience in restaurant/retail industry
* Experienced in ensuring operational effectiveness for multi-unit organi
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