Location: Belfast (Hybrid)
Salary: £38,000-£42,000
Type: Permanent, Full-Time
About the Role
Our client is recruiting an IT Operations & Security Engineer to strengthen their IT team. This role spans Microsoft administration, networking, and security, with the opportunity to build expertise in a collaborative, knowledge-sharing environment.
Key Responsibilities
* Field incoming support requests via ticket system, walk-ins, telephone, and email in a professional manner.
* Document, track, and resolve IT incidents from initial report through to closure, using diagnostic tools, web resources, and hands-on fixes.
* Build rapport with colleagues and deliver excellent customer service across 700+ users.
* Administer IT assets, ensuring accurate tracking, reporting, and housekeeping of IT rooms and stores.
* Carry out hardware/software installation, desktop builds, backups, preventative maintenance, and phone system support.
* Provide training and support to users, both in-person and online, including "How To" guides and FAQs.
* Administer Microsoft 365 tenants, Active Directory, Azure, Intune, Endpoint Compliance.
* Administer and configure VMware & Hyper-V environments, including performance tuning.
* Support and troubleshoot networks: firewalls, routers, Cisco switches, DNS/DHCP.
* Review Defender logs and SOC alerts, escalate and resolve security incidents.
* Work with managed SOC provider to strengthen threat detection and response.
Key Competencies
* Strong research and troubleshooting ability across a wide range of computing issues.
* Quick learner, able to absorb and retain technical information effectively.
* Clear communicator, able to explain complex IT concepts in user-friendly terms.
* Excellent prioritisation and time management skills, especially under pressure.
* Exceptional customer service orientation; focused on building rapport and trust.
* Team player with a collaborative, knowledge-sharing mindset.
* Self-motivated with high attention to detail.
* Strong documentation and process improvement skills.
Must-Have Skills
* 5+ years' experience as a systems administrator, engineer, or architect.
* Hands-on expertise with Microsoft 365, Azure, Entra ID, SharePoint, Intune, Endpoint Compliance.
* In-depth knowledge of Active Directory (client & server) management and implementation.
* Solid understanding of M365 E5 security policies and exposure to SIEM/SOC solutions.
* Experience in virtualisation technologies (VMware & Hyper-V).
* Experience with backup solutions across multi-system platforms.
* Strong knowledge of desktop, laptop, and server hardware.
* Proficiency in network troubleshooting and diagnostic tools (DNS, DHCP, firewalls, Cisco).
* Excellent interpersonal and communication skills (both written and verbal).
* Flexibility to travel to UK & Ireland sites when required.
* A proactive, coachable mindset with a willingness to learn new technologies.
Nice-to-Have Skills
* Familiarity with SIEM/SOC platforms (training provided).
* Experience working with managed security providers.
Why Apply?
* Salary of £38k-£42k DOE
* Hybrid working model, with flexible hours to support work-life balance.
* Inclusive team culture with weekly knowledge-sharing sessions.
* Genuine variety: BAU, projects, security, and operations.
* Comprehensive benefits package:
o Employer Pension Contribution
o Discretionary Bonus Scheme
o Professional Memberships
o Life Assurance
o Health Cash Plans
o Childcare Vouchers
o Cycle-to-Work Scheme
o Gym Membership
o Lifestyle and learning support programmes
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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