We are currently recruiting for an experienced Administrative Assistant for our Business Support Team in our city centre office. The role is very customer service focused, predominantly inputting new instructions onto the Case Management system and producing relevant letters and documents, answering and directing phone calls through the busy main telephone switchboard. Other main duties will include scanning, photocopying and archiving plus other general administrative duties. This role requires a candidate who is both professional and confident using the telephone and face to face as they will be speaking directly to our clients.
The successful candidate will also need to be a quick learner and accurate worker, able to follow instructions carefully while dealing with a high volume of work. They will be a team player with a flexible, ‘can-do’ attitude, capable once trained of using their own initiative and working pro-actively to meet the needs of the business.
Experience within an office environment is essential as we would ideally want the applicant to hit the ground running.
Key Tasks
* Data input, opening new matters and updating the Case Management System in accordance with team procedures.
* Answering telephone calls and directing them to the appropriate person/department accurately and professionally.
* File archiving and other administration duties.
* Liaising with colleagues, clients and other parties.
* General administration duties for the firm.
* Dealing with incoming post.
* Post room duties.
Key Skills – Essential
* Confident and professional phone manner.
* Excellent data input skills
* Literate and numerate
* Ability to work accurately in accordance with the requirements of the team
* Ability to identify potential improvements to processes and to communicate them effectively to the manager.
* Ability to deal with enquiries in a customer-friendly and effective manner.
* Ability to work under pressure
* Ability to prioritise workload and meet team deadlines.
* Ability to work on own initiative.
* Ability to work collaboratively as a team.
Experience – Essential
* Experience in a similar role.
Salary
The salary for this role will be based on experience, therefore please indicate your current salary and expectations for this position.
Location
Our city centre office address is: Duke House, 54 Wellington Street, Leeds, LS1 2EE. May be required to work from any of our other branches across Yorkshire from time to time
Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification.
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