Audiology Admin Assistant
The closing date is 15 March 2026
This is an exciting opportunity for an enthusiastic and motivated individual to join our Audiology team and work with colleagues to support our patients and learn about the different services provided by the department.
You will join a friendly team working towards delivering excellent audiological care to our patients.
The majority of this role will be supporting patient queries on the phone, particularly Monday to Wednesday, but you will also cover some reception duties, email queries, bookings, and provide full clerical services to the team in the Audiology and ENT Outpatient Departments.
Main duties of the job
This role mainly involves:
* Taking telephone enquiries and responding to emails.
* Booking and administering patient appointments and follow ups, working with other departments when necessary.
Training will be provided to support you to deliver basic hearing aid servicing as required by patients.
About us
At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person‑centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job responsibilities
Please see attached job description for further details.
For further details / informal visits contact:
Name
Job title
Head of Audiology
Email address
davidfrench1@nhs.net
Person Specification
Qualifications
* Able to demonstrate good literacy and numeracy skills
* Educated to minimum GCSE/O level or appropriate experience
* Proficient user of IT with excellent keyboard skills
Knowledge and Experience
* Knowledge & previous experience of working in the NHS or similar patient focused environment
* Experience of telephone work
* Previous experience working on a reception desk
* Knowledge of and previous experience of using Millennium and Microsoft Office
Skills
* Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
* Organised, efficient and able to prioritise work load
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal United Hospitals Bath NHS Foundation Trust
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