Social network you want to login/join with:
col-narrow-left
Client:
Trust Ford
Location:
Colchester, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
c1c814234850
Job Views:
3
Posted:
19.05.2025
Expiry Date:
03.07.2025
col-wide
Job Description:
We feel understood, cared for and rewarded.
We want the best from you – so we do our best for you. You’ll be part of a supportive, open culture where colleagues are cared for and share in our success. We’ll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We’ll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.
The ideal candidate will have previous experience in a multi-channel contact centre with exposure and understanding of both service and sales. You'll support the Contact Centre Manager as well as engage with the wider functions of the business.
* Are you customer focused?
* Are you able to lead change and manage teams?
* Do you have a minimum of 2 years experience in a call centre environment?
* Do you have a proven track record of delivering performance improvements through coaching?
* Do you have experience in reviewing various Contact Centre processes to ensure the best customer service is being given?
* Do you have a passion to drive KPIs in a busy environment?
Together with our structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
* Industry leading package
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Discount on Service, Bodyshop and Parts
* 1 day each year to volunteer for a charity of your choice
* Cycle to work purchase scheme
* Access to Perks at Work discount website
This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
#J-18808-Ljbffr