About The Role
To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaise between customers and drivers to maintain high customer service levels.
The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. We aim to achieve this through dynamic growth and exceptional customer service, with a workforce that is responsive, customer-focused, and committed to getting it right the first time.
Main Purpose of The Job
* Liaise with operational personnel and ensure all systems are updated.
* Manage the administration activities of the department effectively.
* Develop positive relationships with customers.
* Minimize invoice queries and investigate credit requests made by customers.
* Ensure all data input is accurate and completed timely.
* Complete all end-of-week checks before the monthly invoice run.
Main Tasks and Activities
* Resolve all customer missed collection queries promptly.
* Resolve all customer invoice queries promptly.
* Utilize IT systems effectively and ensure accurate data recording.
* Record gains and losses on the depot progress spreadsheet.
* Manage emails efficiently and ensure they are filed appropriately.
* Ensure Helpdesks are clear or in progress daily.
* Update reception on service issues, such as vehicle breakdowns.
* Keep key accounts informed about service issues affecting their customers.
* Contact missed customers to explain reasons and confirm rescheduled collection days.
* Monitor routes and report driver non-compliance to the Service Administrator.
* Manage delivery and collection tickets daily, updating customers on delivery and collection dates.
Skills And Experience
* Good administration skills
* Proficiency with Microsoft applications
* Excellent customer service skills
* Team player
* Ability to work independently
About You
About Us
Join us on the journey…
Over the past 30 years, Beauparc has grown and acquired businesses sharing similar values. We now employ nearly 3000 people contributing to our growth and success.
While Beauparc is the parent company of multiple brands, we share an ambitious vision for the future. Our primary focus is on the safety and wellbeing of our people and partners. We deliver customer partnership approaches to resource management, push the boundaries of innovation, and believe that what’s good today can be better tomorrow.
Beauparc is not just a company; it’s a resource recovery business. We have grown and diversified over three decades, rooted in strong values. We are committed to shaping a better future for our communities, balancing customer satisfaction with environmentally sustainable practices. Our core principles are exceptional customer service and unwavering dedication to sustainability.
Our journey depends on talented, passionate, and dedicated individuals who challenge each other for better outcomes.
Take the first step today and join us on this journey…
Beauparc aims to attract and retain a diverse workforce that reflects the talent in the communities where our assets are located and our employees reside.
(DE&I Policy Statement)
#J-18808-Ljbffr