Customs Operations Manager
Location: Dover, Kent
Salary: £50,000 - £60,000 basic (dependent on experience) + contributory pension
Hours: Monday to Friday, 09:00 - 17:30
The Opportunity
An established and growing logistics and customs services organisation is seeking an experienced Customs Operations Manager to lead and develop its customs clearance function. This is a senior operational role offering real influence over team performance, operational efficiency, and commercial growth.
You will manage a skilled team, oversee day-to-day customs operations, and play a key role in driving process improvements, compliance, and business development within a fast-paced environment.
Key Responsibilities
Lead, mentor and motivate a team of customs clearance professionals
Oversee daily customs operations with a hands-on approach
Manage operational performance and drive efficiency improvements
Take responsibility for Profit and Loss within the function
Identify and implement process and service improvements
Manage key client accounts and stakeholder relationships
Support business development across existing and new clients
Prepare and calculate quotations
Ensure regulatory and compliance standards are maintained
Contribute to facilities and operational management
Participate in regular management and operational meetings
Experience and Skills Required
Minimum 10 years' experience in customs clearance
Proven people management experience
Excellent verbal and written communication skills
Strong organisational and problem-solving abilities
Good IT skills (Microsoft Office suite)
Personal Attributes
Confident and professional communicator
Positive, proactive and commercially minded
Customer-focused with a strong work ethic
High attention to detail
Calm and effective under pressure
Working Environment
Modern office environment
Opportunity to join a stable, financially credible organisation with ambitious growth plans
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy