Responsibilities
* Answer customer switchboard calls efficiently and transfer to the correct department.
* Ensure QHSE documentation is maintained and readily available using company systems (e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks).
* Log tasks on the Concept Helpdesk system and assign to the correct engineer.
* Monitor the CAFM system on site, including PPM records and reactive maintenance, ensuring that we remain within contractual SLA.
* Run CAFM reports as required.
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
Eligibility & Qualifications
* UK / EU citizen or holder of a valid work permit.
* Administration experience.
* Excellent communication skills – both written and verbal.
* Customer service experience.
* Good working knowledge of Microsoft Office.
Our client employs around 30,000 people in the UK and partners with clients in many sectors across business and industry: hotels, restaurants, commercial offices, sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
They are looking to recruit a Help Desk Operative based at a prestigious site in St Helens. To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
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