Overview
RELOcruitment Ltd are recruiting a Customer Service Administrator to join a busy team based in Leeds. The successful candidate will be the first point of contact for customers and will support a moving, relocation and fine art logistics operation with excellent communication and problem-solving skills.
Responsibilities
* Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
* Be available and own responsibility for customers’ experience throughout their moving journey.
* Provide accurate information about products and services, addressing customers’ needs and concerns.
* Maximise revenue through upselling optional extra products and services.
* Maintain excellent customer service and communication standards, work to KPIs and ensure targets are met.
* Problem-solve to achieve positive customer outcomes and collaborate with team members to improve processes.
* Follow up with customers to ensure issues are resolved and satisfaction with the service is maintained.
* Stay up to date with product knowledge, company policies, and industry trends.
Key Areas of Focus
* Effective management of all incoming calls and enquiries
* Recording of clear and accurate information provided by customers
* Convert an initial enquiry into a quotation for the customer’s move
* Promote the company brand by encouraging reviews on platforms
* Meet productivity goals by managing an agreed number of moves each month
* Cost control through excellent customer service
* Post-move satisfaction and process improvements
Ideal Skills & Experience
* Customer-centric approach with empathy and active listening
* Excellent verbal and written communication skills
* Ability to manage customer queries efficiently
* Enthusiastic, self-motivated and positive attitude
* Strong organisational skills with ability to prioritise and multi-task
* Flexible and adaptable to change
* Excellent time management and ability to work under pressure
* Driven to complete tasks to a high standard and achieve results
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Administrative, and Consulting
Industries
* Office Administration, Transportation, Logistics, Supply Chain and Storage, and Truck Transportation
Notes: Referrals can increase interview chances. This description focuses on the stated role and responsibilities for the Leeds-based position.
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