Operations Coordinator - School of Computer Science - Grade 5
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Job details
* Location: University of Birmingham, Edgbaston, Birmingham UK
* Full‑time starting salary normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
* Grade: 5
* Full Time, Permanent
* Closing date: 19th November 2025
* Interview date: 8th December 2025
Our offer to you
People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme, which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important. Depending on the role, we offer flexible working arrangements. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
Background
The Operations Coordinator is a key role within the School of Computer Science, supporting the day‑to‑day operational running of the School. The post holder will have specific responsibilities around human resource processes, finance administrative systems, internal and external communications, and Head of School PA support.
Key duties
* Oversight and/or support across a number of HR /staffing processes such as recruitment and induction, probation, Academic Development Programme (ADP), Promotion and Performance Development Review (PDR).
* Coordinating meetings and ensuring records are maintained.
* Support with collating and updating the Workload Allocation Model (WAM) for the School.
* Processing and maintaining records for Honorary Staff, including requests for Contingent workers.
* Within internal communications, develop and implement a communications plan, maintain the School mailing lists, act as key contact for establishing the School intranet, and maintain the Staff Handbook in MS SharePoint.
* Executive PA support to Head of School.
Role Summary
As an Operations Coordinator within a team/department you will provide support for a broad range of administrative duties, some of which may be complex. You may also be responsible for managing other staff or for supporting colleagues and sharing knowledge.
Detailed responsibilities
* Undertake complex diary management and meeting planning, usually 6–12 months ahead.
* Deal with complex systems and procedures, offering advice and resolving queries.
* Exercise judgment on responses to queries and direction of work within parameters set by management.
* If in a supervisory role, line‑manage staff and coordinate the work of others; if not, act as a role model and coach.
* Maintain high‑profile relationships with key stakeholders.
* Organise events such as School Forums, conferences and Away Days.
* Manage smaller projects, conduct desk research, source data from internal and external sources.
* Use complex university systems to analyse and interpret data, produce bespoke reports.
* Support the management, development and implementation of operational processes and systems.
* Process complex data (financial, HR, student‑related), monitor accuracy, resolve issues.
* Provide specialist advice and training to colleagues.
* Provide a professional secretarial service to relevant committees and meetings.
* Responsible for budgeting, procurement, communications content, health & safety, HR tasks, international visit arrangements and compliance monitoring.
* Support equality and values diversity, moderating own behaviour to avoid discriminatory impact.
Required knowledge, skills, qualifications, experience
* Educated to A Level standard or equivalent, e.g., Level 3 NVQ, national diploma.
* Minimum of grade C/4 in Mathematics and English at GCSE or equivalent.
* Highly proficient IT skills, including complex diaries, MS Office (Excel, PowerPoint), and experience of an enterprise resource planning package.
* Proven ability to plan ahead, anticipate requirements, manage workloads effectively.
* Excellent communication skills for different audiences and deadlines.
* Excellent interpersonal skills, confidence, authority, and customer service.
* High degree of professionalism, tact, diplomacy, discretion with sensitive information.
* Initiative, personal judgment, resourcefulness, flexibility, self‑motivating approach.
* Ability to work effectively in a large, complex organisation.
* Understanding of policy and procedures.
* Commitment to equality and diversity, ability to identify and respond to related issues.
Seniority level
Mid‑Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industry
Higher Education
We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation & debate. We are committed to proactively addressing barriers and hold Athena SWAN, Race Equality Charter, and Disability Confident accreditations. We also have an Equality, Diversity and Inclusion Centre focused on creating an inclusive workplace and sustainability is a key part of our strategy.
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