Overview
Corpay is seeking a permanent Product Application Support Specialist within the UK Product Support division. This role falls under the Epyx line of business and is based in the Meriden office. You will become a business expert in the software application, provide advice and expert problem solving to our existing and new customers, and be their first point of contact for assistance. You will report to the VP of Customer Operations and regularly collaborate with other teams within the division.
Role Responsibilities
* Providing expert advice, problem solving and support to new and existing customers using the business software applications.
* Managing software incidents and tickets, including replicating and documenting the incidents.
* Managing, facilitate and liaise between the application users and development/technical IT teams.
* Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
* Providing detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services. (both demand and supply side).
* Providing virtual and onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
How We Work
As a Product Application Support Specialist you will be expected to work from our Meriden office. Corpay will set you up for success by providing:
* Assigned workspace in the designated office
* Company-issued equipment
* Formal, hands-on training
Qualifications & Skills
* You will have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
* Any exposure to tools such as JIRA/Slack/SQL Studio/Team Foundation Server would be advantageous, but not essential.
* Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
* Managing well under pressure.
* Presentation skills.
* Detail orientated.
* Enjoy the build and support processes for software.
* Assertive, team player and multi-tasking ability.
Benefits & Perks
* 4 X Life insurance
* Pension scheme - 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to LinkedIn learning
* Free rewards and discounts via Gratitudes
* Career Progression
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture rooted in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to thrive & grow through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
* Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
* Empowering our people to share their experiences and ideas through open forums and individual conversations; and
* Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to make the difference as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.com or following Corpay on LinkedIn.
Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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