About Us At Hays Travel, we put people at the heart of everything we do from our customers to our colleagues. As the UKs largest independent travel agency, we welcome new ideas, promote innovative thinking and encourage career development. Were more than just dream holiday makers we live and breathe our SMILE values: Supportive Motivational Innovative Loyal Excellent About the Role As the Digital Product Lead, you will play a pivotal role in shaping and delivering the digital experience for our customer facing digital products. Working closely with our suppliers, cross-functional teams and stakeholders, you will define the product roadmaps for web and app, ensuring every product delivers measurable value to both Hays Travel and our customers. Youll engage with a wide range of stakeholders to align on goals, contribute to the digital strategy and implement structured product development practises. With a strong understanding of product UX and user-centred design you will work closely with our in-house development team, ensuring our digital solutions are intuitive, impactful and user driven. Key Responsibilities Lead evolution of customer-facing digital product portfolio work with stakeholders to define the vision, direction and execution of digital product, ensuring they align with Hays Travel strategy and deliver exceptional value in supporting our other touch points. Digital Product Strategy Contribute to the definition and implementation of the digital experience that enhances user engagement, conversion and champions the Hays Travel brand leveraging digital to support our integral customer touch points such as the Branch. Definition and delivery of product roadmaps Translating strategic goals into actionable product roadmaps for the web estate, defining and prioritising features that deliver impact and value. Gaining input and buy in from key stakeholders. Shape solutions with cross-functional teams Collaborate closely with key stakeholders, developers, designers and analysts to transform business and user requirements into features and functionality. Define and measure product success Establish KPIs and success metrics, using data to continuously improve and prove the success of the products. Implement digital product ways of working- Working closely with our stakeholders and Digital Delivery Manager, you will be integral to the implementation and optimisation of our ways of working in the digital product space. Champion user-centred design Provide support and guidance to our newly established UX capabilities, putting the user at the heart of the approach and advocating excellent customer experience across all touchpoints. What Were Looking For Experienced in strong digital product ownership with a mix of strategic thinking and hands on delivery capabilities. Passionate in driving innovation and valuable digital products, putting the user at the heart of the solution. Travel experience would be desirable but is not a must-have. Collaborative ways of working, confidence in communication, with ability to balance stakeholder priorities and ensure a value-focused approach. Ability to motivate teams, pivot quickly and respond to changing business and customer needs. Comfortable in utilising data to support in decision making. Why Join Hays Travel? We know that work is only one part of life. Thats why we offer a supportive environment and a wide range of perks to help you feel valued and inspired every day: Personalised training and career development programmes Exceptional opportunities for promotion and growth Health care plan and eyecare vouchers Uncapped commission and bonus potential Loyal service awards and recognition schemes Employee discount programmes and shopping deals Friendly, uplifting, and people-first culture Our Commitment to You Were committed to safeguarding and supporting all our colleagues. For roles involving apprenticeships, we carry out appropriate checks via the Disclosure and Barring Service (DBS). Youll also be responsible for maintaining data confidentiality and reporting any potential data breaches in accordance with our security policies. ADZN1_UKTJ