Job Description
Join BCMGlobal Mortgage Services as a Buy to Let Senior Officer
Are you ready to take your career to the next level? BCMGlobal is on the lookout for an experienced customer service professional who thrives on solving complex cases and delivering strong outcomes for clients and customers? If you’re confident navigating arrears, breaches and high-risk portfolios — and you enjoy being the go-to expert — we’d love to hear from you.
We’re looking for a Buy to Let Senior Officer to join our Complex Cases & Watchlist Team, working across multiple loan portfolios for a variety of clients. This is a key role where your judgement, experience and attention to detail will really make an impact.
What you’ll be doing
* Managing a portfolio of complex arrears, breach and Watchlist cases, in line with SLAs, procedures and current legislation
* Taking full ownership of your cases from investigation through to resolution
* Clearly explaining loan terms, conditions and events of default to borrowers
* Working closely with third-party providers (including solicitors and receivers) to achieve the best possible outcomes
* Presenting high-level Watchlist updates directly to clients
* Identifying and explaining risk for the benefit of clients and stakeholders
* Acting as a subject matter expert, supporting colleagues and sharing best practice
* Reviewing breaches, preparing referrals and obtaining approvals at the appropriate mandate level
* Identifying opportunities to improve processes, controls and efficiencies
* Ensuring records, reporting and quality standards are always met
What we’re looking for
* Confidence managing high-risk, high-value and non-standard cases
* Excellent communication skills and the ability to build trusted relationships
* A proactive mindset with strong decision-making and problem-solving skills
* A genuine interest in continuous learning and personal development
Why join us?
* A challenging, specialist role with real responsibility and visibility
* The opportunity to work closely with clients and senior stakeholders
* A collaborative, knowledgeable team where your expertise is valued
* The chance to influence how we do things and help shape best practice
Why BCMGlobal?
At BCMGlobal, you’ll be more than just a Buy to Let Senior Officer — you’ll be part of a collaborative team where your skills are valued, and your growth is championed.
We offer:
* 25 days holiday (+ option to buy more)
* Employer-matched pension (up to 5%)
* Life assurance x4 salary
* Private health care (role dependent)
* Wellbeing & volunteering day
* Sports & Social Club Summer & Christmas parties
* Employee recognition, referral, and bonus schemes
If you’re passionate about people and eager to grow in a fast-paced, rewarding environment — we’d love to hear from you.
Apply today and take your career forward with BCMGlobal!