Thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus.
The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students.
Main Duties and Responsibilities
* Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely
* Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation
* Troubleshooting IT problems - fixing hardware or software issues
* Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable
About You
* Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets
* Diagnostic logic to identify the root cause of faults quickly
* Excellent face to face communication skills, able to reassure users while working on their equipment
Additional information
Hours 08:30 - 17:00 Monday to Friday with one hour lunch
Location - Scarborough
Temp to Perm opportunity
At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements.
If your application is shortlisted, a friendly member of our team will be in touch within 48 hours